Jake Liapis
Adelaide,SA
Summary
Personable Hospitality Specialist with 10 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
10
10
years of professional experience
Work History
Hospitality Manager
Cafe Va Bene
06.2014 - Current
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Reduced costs through effective budget management while maintaining exceptional service levels.
- Responsibility for instructing heavy cleaning for health and safety aspects of the cafe.
- Cash Management: Demonstrated proficiency in effectively managing cash transactions, including counting, verifying, and reconciling cash drawers.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
Education
High School Diploma -
Norwood Morialta High School
Magill, SA2014
Skills
- Staff Training and Development
- Wine and beverage knowledge
- Fine-dining expertise
- Food Safety Regulations
- Food and Beverage Operations
- Computer Skills
- Staff Training
Barista Certificate (8 years of Coffee Making)
Experienced barista with eight years of dedicated service in the hospitality industry. Proficient in all aspects of coffee preparation, including espresso crafting, milk steaming, and beverage customization. Demonstrates exceptional customer service skills, consistently ensuring positive guest experiences. Skilled in maintaining cleanliness and organization in a fast-paced environment.
Timeline
Hospitality Manager
Cafe Va Bene
06.2014 - Current
High School Diploma -
Norwood Morialta High School
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