Jake Lo

• Led and supervised a team of referees, ensuring consistent officiating
• Trained and mentored new referees, providing ongoing feedback
• Managed referee schedules and ensured full coverage for all games
• Enforced game rules and safety standards, resolving issues promptly
• Coordinated with players, coaches, and league organisers for smooth operations

• Advised customers on window treatments, including blinds, curtains, shades, and shutters, ensuring solutions met both style and functional needs
• Provided product knowledge, explaining features, benefits, and maintenance of various window furnishings
• Worked with sales and design teams to ensure smooth customer experiences from consultation to installation
• Managed inventory, ensuring stock levels aligned with demand
• Delivered exceptional customer service, offering post-purchase support and personalised advice

• Greeted and assisted customers, providing excellent service to ensure a positive and welcoming shopping experience
• Processed returns, exchanges, and transactions accurately at the customer service desk, maintaining a high level of efficiency
• Responded to customer inquiries regarding store policies, products, and promotions, offering knowledgeable and helpful advice
• Resolved customer complaints with empathy and professionalism, ensuring prompt and satisfactory solutions
• Actively promoted loyalty programs and ongoing promotions, driving customer engagement and sales
• Collaborated with team members to ensure smooth store operations, particularly during busy periods

• Supervised and engaged children in educational and recreational activities

• Ensured a safe, positive environment, promoting teamwork and good behaviour
• Assisted with homework and communicated with parents about children's progress
• Maintained a clean and organised care space, ready for daily activities