Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jake Macartney

Adelaide,SA

Summary

Dynamic Store Manager at Connor Clothing with a proven track record in maximizing sales through innovative merchandising and exceptional customer service. Skilled in team leadership and training, I foster a collaborative environment that enhances employee morale and performance. Adept at inventory management and problem-solving, I ensure operational excellence and customer satisfaction.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

16
16
years of professional experience

Work History

Store Manager

Connor Clothing
02.2022 - Current
  • Learned inventory management systems to track stock levels and product availability
  • Assisted in maintaining store cleanliness and organization for optimal customer experience
  • Supported team members in executing daily sales strategies and promotions
  • Engaged with customers to address inquiries and resolve issues effectively
  • Participated in training sessions to enhance product knowledge and service techniques
  • Contributed to achieving store goals through teamwork and positive attitude
  • Adapted quickly to changing priorities in a fast-paced retail environment
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Aged Care Worker

Eldercare Evanston Park
03.2009 - 02.2022
  • Provided compassionate care and support to elderly clients, enhancing overall well-being.
  • Assisted with daily living activities, ensuring safety and comfort for residents.
  • Monitored health conditions, reporting changes to nursing staff promptly.
  • Maintained accurate records of patient care and progress, contributing to effective treatment plans.
  • Developed strong relationships with clients, fostering trust and emotional support.
  • Coordinated recreational activities, encouraging social interaction among residents.
  • Trained new staff on best practices in aged care procedures and protocols.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

BN - Enrolled Nursing

RDNS
Adelaide, SA
01-2010

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Recruitment and hiring
  • Recruiting and hiring
  • Documentation and reporting

Timeline

Store Manager

Connor Clothing
02.2022 - Current

Aged Care Worker

Eldercare Evanston Park
03.2009 - 02.2022

BN - Enrolled Nursing

RDNS
Jake Macartney