Jake Maszaro

· Have been an Employee at Rose Cottage since January 2016 and was promoted to Venue Manager in January 2022.

· Improve customer satisfaction by using excellent communication, problem-solving skills and resolving any issues effectively.

· Manage staff scheduling, hiring and training to consistently provide a high level of service quality.

· Proficient in receiving and responding well to customer feedback and making considerations to continuously improve the venue.

· Supervise events from beginning to end, using my effective management skills to control patrons.

· Regularly Implement and enforce safety policies and procedures to manage risks and prevent incidents from occurring.

· Consistently maintain and stay updated with industry trends, competitor prices and market demand to make strategic decisions about future event preparations.

· Regularly ensure the venue is cleaned and re-stocked at all times.

· Consistently providing exceptional customer service to patrons when preparing their events and providing the service during when the event occurs.

· Optimising space utilisation within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to larger functions.

· Establish positive working relationships with my colleagues and suppliers to achieve the best possible work environment.

· Installing new heating, ventilation, and air conditioning systems in residential and commercial buildings ensuring projects are completed to a high standard

· Utilising diagnostic equipment to identify faulty components within an HVAC system

· Completing maintenance services on HVAC systems to increase system life span

· Regularly provide professional and reliable service to clients and contractors for customer satisfaction

· Developed strong written and verbal communications skills making tasks easier to manage and to ensure the client is satisfied

· Assisting in creating a safe work environment by following industry safety standards and regulations.

· Inspect and test HVAC systems, safety devices and controls to verify proper functionality

· Reading plans, wiring diagrams and piping schematics to ensure HVAC systems are following the correct guidelines

· Consulting with project managers to ensure tasks are completed to a high standard and as per plan

· Worked as a mentor to apprentices and providing guidance on the best practices to complete tasks correctly

· Manage materials and equipment to ensure all colleagues have access to the necessary resources for successful job completion

· Adapted installation techniques to suit specific building layouts and restrictions while still meeting code compliance

· Used technical skills, tools, and techniques like soldering to install and repair parts.