JAKE MCDOWALL
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through fantastic communication. Dedicated to innovation, forward-thinking and offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
Splice Marketing
07.2023 - Current
- Managed a substantial portfolio of clients, ensuring timely communication and effective problem resolution within the Health sector specifically
- Process development across multiple business sectors, including account management, task management, CRM and people management
- High level scoping discussions with senior decision makers/ stake holders
- Developed deep knowledge of clients businesses and company objectives.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
- Developing marketing briefs for internal team to execute on agreed strategies
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Generating and monitoring marketing campaigns, account management and generating new opportunities within existing business through up-sell and cross-sell opportunities.
- Cultivated relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
CLIENT SUCCESS, SALES AND ACCOUNT MANAGER
Springboard Digital.
02.2020 - 07.2023
- Managed a diverse portfolio of clients, ensuring timely communication and effective problem resolution.
- Process development across multiple business sectors, including account management, task management, CRM and
- High level scoping discussions with senior decision makers/ stake holders
- Handling of all in-bound enquiries, researching and developing strategy proposals, negotiations and closing of deals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developing marketing briefs for internal team to execute on agreed strategies
- Generating and monitoring marketing campaigns, account management and generating new opportunities within existing business through up-sell and cross-sell opportunities.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
DIGITAL STRATEGY, SALES AND ACCOUNT MANAGER
Yes Digital.
01.2018 - 02.2020
- Handling of all in-bound enquiries, researching and developing strategy proposals, negotiations and closing deals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Generating and monitoring marketing campaigns, account management, generating new opportunities within existing business through up-sell and cross-sell opportunities.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
SALES CONSULTANT
Pareto Phone.
12.2016 - 01.2018
- Generated leads from cold prospect lists, achieved monthly sales targets and supported the team to do the same, operated proactively and independently, closed warm in-bound leads via outbound calls, met daily & weekly KPI's, consistently documented activity on the CRM and generated reports for management when required
DIGITAL SALES & MARKETING CONSULTANT
SponsoredLinX.
12.2014 - 12.2016
- Generated leads and appointments from digitalised prospect lists, exceeded daily and weekly sales KPI's, supplied detailed proposals for clients, provided a high level of customer service in every client interaction, helped management formulate visible KPI targets
Education
High School Diploma -
Chancellor College
Sunshine Coast2008
Skills
- Account Management
- Client acquisition
- Customer Relationships
- Customer Satisfaction
- Teamwork and Collaboration
- Business Development
- Digital Marketing
- Customer Relationship Management (CRM)
Timeline
Senior Account Manager
Splice Marketing
07.2023 - Current
CLIENT SUCCESS, SALES AND ACCOUNT MANAGER
Springboard Digital.
02.2020 - 07.2023
DIGITAL STRATEGY, SALES AND ACCOUNT MANAGER
Yes Digital.
01.2018 - 02.2020
SALES CONSULTANT
Pareto Phone.
12.2016 - 01.2018
DIGITAL SALES & MARKETING CONSULTANT
SponsoredLinX.
12.2014 - 12.2016
High School Diploma -
Chancellor College
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