Jake McKenzie
Goulburn
Summary
Dynamic manager with a proven track record at McDonald's, excelling in employee training and customer service. Enhanced team performance through strategic planning and effective relationship building, resulting in improved customer satisfaction. Skilled in operations management and fostering employee engagement, driving productivity in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Manager
McDonald's
05.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
Year 11 -
Bowral High School
Bowral, NSW12.2012
Skills
- Employee training
- Quality assurance
- Customer service
- Time management
- Team building
- Performance evaluation
- Critical thinking
- Employee engagement
- Team leadership
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Strategic planning
- Operations management
- Customer relationship management (CRM)
- Performance management
- Staff development
Timeline
Manager
McDonald's
05.2017 - Current
Year 11 -
Bowral High School
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