Jake McNALLY-REID
Macksville,NSW
Summary
Dependable Administrative Professional focused on delivering exceptional customer service and enhancing front-desk operations. Coordinated daily office functions and implemented process improvements to foster a welcoming environment for clients and team members. Committed to maintaining compliance and supporting efficient workflow in a collaborative setting.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Traffic Control Lead
Men and Women at Work
Port Macquarie , 2447
05.2025 - Current
- Directed traffic control operations for various construction sites across multiple locations.
- Implemented traffic control plans in collaboration with project managers and engineers.
- Coordinated with team members to ensure compliance with safety regulations and protocols.
- Trained new staff on proper traffic management techniques and safety procedures.
- Communicated effectively with local authorities regarding road closures and detours.
Support Officer - Certification and Approvals
Australian Maritime Safety Authority
Coffs Harbour
11.2019 - 05.2025
- Provided consistent, clear advice and developed reusable knowledge resources for team support.
- Developed and maintained clear procedures that enhanced application processing and client engagement.
- Streamlined processes by identifying inefficiencies, ensuring compliance with regulatory timeframes.
- Worked independently and across teams, applying strong knowledge of maritime legislation and policies.
- Represented the organization at external events and conferences.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Human Resources Advisor
Clean Energy Regulator
Canberra
05.2015 - 11.2019
- Advised senior management on best practices for managing a diverse workforce.
- Supported diversity initiatives as Indigenous Network Treasurer, promoting inclusion and community engagement.
- Provided first-contact support to stakeholders, facilitating clear and friendly communication on HR and WHS matters.
- Utilized eRecruit, AURION, SharePoint, and Tech ONE to streamline HR processes and improve efficiency.
- Provided guidance on workplace health, safety, and wellbeing practices.
- Facilitated onboarding processes for new hires by providing orientation materials and conducting orientation sessions.
Education
Certificate IV In Human Resources - Human Resources Management
AHRI
02.2018 - 10.2018
Certificate IV Government -
Skills Canberra
01.2017 - 10.2017
Skills
- Client engagement
- Team collaboration
- Process improvement
- Community outreach
- Regulatory knowledge
- Cultural competence
- Stakeholder management
- Diversity promotion
Timeline
Traffic Control Lead
Men and Women at Work
05.2025 - Current
Support Officer - Certification and Approvals
Australian Maritime Safety Authority
11.2019 - 05.2025
Certificate IV In Human Resources - Human Resources Management
AHRI
02.2018 - 10.2018
Certificate IV Government -
Skills Canberra
01.2017 - 10.2017
Human Resources Advisor
Clean Energy Regulator
05.2015 - 11.2019