Jake Michel

During my apprenticeship I've worked for Fredon Infrastructure, on projects such as Victoria Cross Metro station, Crows Nest Metro station, and the 3A Westconnects tunnel

Recently been moved to Fredon Victoria Cross Metro Over Station Development Industries working on the V in North Sydney

During this time I've learnt may skills.

• Ran, terminated and connected circuits with correct techniques.
• Gained proficiency in operating various power tools such as drills, saws, crimpers, as well and all required hand tools for efficient completion of electrical works.
• Installed multiple types of cable containment ranging from cable ladder and basket to PVC conduit and trunking.
• Installed new electrical components and fixtures safely and tested systems where up to AS3000 standards before energisation
• Interpreted drawings, wiring diagrams, reflected ceiling plans, 3D models and cable schedules.
• Effectively worked with many teams and other trades to achieve a satisfactory outcome of works

Provided IT support for all Qantas staff members for multiple years until mid 2020 when COVID started.

After, I provided the same service to the Department of justice and BHP until my redundancy

• Mentored junior technicians by sharing knowledge and best practices.
• Developed knowledge base articles for common issues, enabling faster resolutions for end-user.
• Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
• Managed high levels of call flow and responded to technical support needs.