Jake Minogue
Campbell,ACT
Summary
I am a seasoned administration and finance professional; I have well-rounded expertise in lending processes, use of varied systems, process oversight and compliance reporting. I am a talented team builder and supervisor with expertise to maintain consistent and accurate work practices.
Overview
10
10
years of professional experience
Work History
Employment Consultant
The Salvation Army Employment Plus
Belconnen, ACT
08.2023 - Current
- Providing career counseling services, including resume writing assistance and interview preparation guidance.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
- Researched labour market trends to identify employment opportunities in the local area.
- Maintained up-to-date knowledge of relevant government programs and funding sources related to employment initiatives.
- Organized workshops on topics such as resume writing, interviewing skills, networking and self-marketing techniques.
- Oversaw department caseload of more than 100 monthly clients.
Personal Banker
Australian Military Bank
Campbell, ACT
12.2022 - 08.2023
- Provided customer service to members, including answering questions and resolving issues.
- Extensive work in archiving historical bank documents.
- Revitalized the banks archival system, including the archiving approximately 30 years of bank documents, including documents of historical significance to the bank.
- Determined relevance of said documents adhering to privacy laws in relation to destruction or storage.
- Processed loan applications including Home Lending, Secured and Unsecured lending according to legislation.
- Promoted additional bank services through personal contact with members.
- Facilitated resolution of member disputes in a fair manner while protecting the interests of the bank.
- Educated members on variety of retail products and digital solutions, enhancing member experience.
- Extensively used a variety of systems and applications both bank specific and external
- Frequently liaised with external stakeholders to get the best outcome for our members.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Verified accuracy of loan documents prior to approval.
Senior Personal Banker
ANZ Bank
Canberra, ACT
08.2021 - 12.2022
- Conducted customer needs assessments to identify appropriate products and services for clients.
- Coached junior staff members on best practices related to personal banking services.
- Identified and resolved transaction errors when debits and credits did not balance.
- Resolved errors in BAU processes and reduced compliance failures.
- Created and maintained a positive work environment within the branch.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Customer Service Officer (Part Time Contract)
Bendigo Bank
Canberra, ACT
03.2020 - 08.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including general cash transactions, balancing etc.
- Educated customers about different types of banking services available at the branch.
- Spent time working with paper settlements and liaising with stakeholders during the early stages of the Canberra City Branch Closure
- Worked closely in quality assurance while working with the Mortgage Help Team
- Frequently worked in other branches as required.
Counter Manager (Part Time)
Elizabeth Arden
Canberra, ACT
11.2015 - 03.2020
Customer Service Supervisor
Target Australia
Canberra, ACT
10.2013 - 08.2015
Education
Certificate I & II - Business
Lake Tuggeranong College
Canberra2017
Skills
- Exceptional Customer Service Skills
- Excellent Communicator
- Client Relations
- Regulatory Compliance
- Relationship Building and Management
- Adept in Full Suite of Microsoft Office
- Referral Tracking
References
References available upon request.
Timeline
Employment Consultant
The Salvation Army Employment Plus
08.2023 - Current
Personal Banker
Australian Military Bank
12.2022 - 08.2023
Senior Personal Banker
ANZ Bank
08.2021 - 12.2022
Customer Service Officer (Part Time Contract)
Bendigo Bank
03.2020 - 08.2021
Counter Manager (Part Time)
Elizabeth Arden
11.2015 - 03.2020
Customer Service Supervisor
Target Australia
10.2013 - 08.2015
Certificate I & II - Business
Lake Tuggeranong College
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