Jake Moore
Bray Park,QLD
Summary
Highly motivated and experienced office clerk with excellent problem-solving abilities and a commitment to meeting task deadlines, proficient in data entry and quick to lean new skills. Positive and infectious personality, having previously worked in hospitality has allowed me to gain the customer services skills to perform tasks very well while maintaining professionalism in the workplace.
Overview
6
6
years of professional experience
Work History
Domestic Dispatch Clerk
JBS Australia Brisbane
06.2022 - Current
- Managed the domestic desk by providing appropriate paperwork for each driver, specific to their current delivery customer/s and input all required information within a daily excel updated spreadsheet
- Excellent knowledge of WMS system, warehouse management system
- Both processing and creation of loads/transfers, accessing inventories and pallet/product details
- Creating and attesting EMTC's, filling out required country eligibility, Halal requirements and product specifics
- Creation of Halal Interim's for Halal certified beef
- Proficient with Chep, Scheduling pallet collections, creating transfer outs and ins and modifying Chep dockets when required
- Managed 16 loading docks on site as a partial dock hand, between export containers, transfer in of product or transfer out.
- Organising 40+ daily trailers between these docks, adhering to scheduled bookings/allocated time slots
- Organizing drivers to get them loaded or unloaded within a respectable time frame
- Personally trained 6 dispatch clerks to perform day to day operations
- Excellent phone etiquette in attending to customer needs, providing required paperwork or solutions when required.
Caffe Aurora - Barista
EG Group Brisbane
01.2022 - 05.2022
- Managed food inventory and ordering, ensuring that the cafe was properly stocked by viewing each weeks most popular products to maximize profits and minimize waste
- Cleaning and Maintaining of all required machinery to keep a clean and tidy workplace
- Oversaw all documents regarding the stores required tasks and overseeing their completion on a week-by-week bases
- Greatly appreciating staff input on any and all tasks in which to create a safe and healthy work environment
- Provided exceptional customer service
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Oversaw training of more than 4 team members.
Customer Service Representative
BP - Brendale Brisbane
09.2021 - 12.2021
- Brand new site allowed me to use my prior experience to quickly build a lasting customer base and provide excellent service
- 3 years of Barista and coffee training allowed me to put my skills to the test to amplify customer satisfaction with great success
- Successfully met KPI requirements of on site promotional products on a week by week basis
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
BP - Bowen Bridge Brisbane
10.2018 - 09.2021
- Detail-oriented with exceptional interpersonal skills
- Proficient in providing courteous and efficient assistance to customers, resolving product or service inquiries, and maintaining accurate customer records
- Handled 500-1000+ customers over an 8 hour period.
- Committed to delivering exceptional experiences and building long-lasting customer relationships.
- Successfully met weekly KPI requirements regarding in store promotions
Education
High School Diploma -
Pine Rivers State High School
Pine Rivers11.2016
Skills
- Work under pressure
- Route Planning
- Data entry proficiency
- Task Delegation
- Prioritizing calls
- Dispatching procedures
- Work Order Management
- Technical aptitude
- Customer Service
- Microsoft Office
References
Kisty Tanner, HR Training Coodinator, 0422418589
Ward Ellwood, FSQA Supervisor, 0431720057
Timeline
Domestic Dispatch Clerk
JBS Australia Brisbane
06.2022 - Current
Caffe Aurora - Barista
EG Group Brisbane
01.2022 - 05.2022
Customer Service Representative
BP - Brendale Brisbane
09.2021 - 12.2021
Customer Service Representative
BP - Bowen Bridge Brisbane
10.2018 - 09.2021
High School Diploma -
Pine Rivers State High School
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