Jake Parker
Wollongong,NSW
Summary
I am a motivated and dependable person looking to expand my diverse set of skills and experience into the field of project work. In my previous positions, I have achieved greatest satisfaction in lending my expertise to projects. Operations which make meaningful change within an organisation. I am currently pursuing this in the form of postgraduate study at the University of Wollongong.
Overview
12
12
years of professional experience
Work History
IT Support Officer
Kiama Municipal Council
08.2020 - Current
- Provide administration support to the Manager Information Technology.
- Manage invoicing and procurement processing for the IT Team.
- Generate and manage Helpdesk requests using Council’s IT Helpdesk System.
- Provide Level 1 ICT support for all Council services.
- Assist with providing hardware and software support to users of Council’s ICT systems.
- Assist with the install, configuration, administration and support of IT mobile devices, hardware,
applications, networks, printers, audio visual systems and peripherals. - Assist with support and one on one training in the use of hardware and software.
- Assist with researching the supply of hardware/software and procurement as required.
- Assist with maintaining accurate hardware asset management records.
- Instruct users on procedures at a user and system required level.
- Administration of staff user accounts in Council systems.
- Assist with IT projects under the direction of the Manager Information Technology.
International Student Compliance/Fees Officer
University Of Wollongong
03.2020 - 05.2020
- Verify documentation and payments to issue Confirmation of Enrolment (COE) authorisations for international student visas.
- Issuing COE documents via government web portals.
- Processing deferrals for international students.
- Determining refund application outcomes and arranging for
international and domestic transfer of large quantities of money. - Liaising with students and agents to inform them of complications/outstanding tasks relating to their fee
payments. - Liaison for customer facing staff on legislation and university policy.
Student Services Officer
University Of Wollongong
07.2016 - 02.2019
- Providing detailed information on university application and enrolment processes to customers over the
phone, in person at a service desk, through email and social media. - Triaging tasks and developing new procedures to program new CRM software.
- Assisting the admissions teams with applications by ensuring necessary documents and certifications are provided with applications.
- Processing fee payments and issuing of documents to students (COE documents, official letters etc.)
- Responding to a large volume of written enquiries through email and online form submissions.
- Liaising internally via phone/email/team management software with a wide variety of staff from multiple different departments of the University to facilitate the correct admission of a student.
Student Representative
University Of Wollongong
03.2016 - 03.2018
- Engaging High school students to discuss career/educational aspirations.
- Attending careers markets to provide information to future students on UOW courses.
- Visiting high schools to promote UOW to future students and careers advisors.
- Providing campus and accommodation tours to prospective students and their families.
- Training new employees.
Pool Lifeguard
Wollongong City Council
11.2011 - 07.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
Audio Visual Technician/Admin Support Officer
St Mary Star Of The Sea College
06.2013 - 12.2014
- Provide students and staff with AV resources for educational purposes.
- Installing audio and power supply cables to operate electronic and audio equipment.
- Setting up operating audio-visual equipment (microphones, lighting, projectors etc.) for live events.
- Supervise the Audio-Visual class when running live events.
- Cataloguing Audio-Visual Inventory.
- Purchasing and ordering of new AV equipment.
- Editing educational programs for classes.
- Assisting in Library operations.
Education
Graduate Certificate - Project Management And Leadership
University of Wollongong
Sydney, NSW11.2024
Bachelor of Arts - Spanish
University of Wollongong
Wollongong, NSW06.2020
Diploma - Spanish Language And Culture
University of Leon
12.2019
Bachelor of Science - Conservation Biology
University of Wollongong
Wollongong, NSW11.2017
Diploma - Sound Production
TAFE NSW
Wollongong, NSW11.2012
Certificate IV - Sound Production
TAFE NSW
Wollongong, NSW07.2012
Higher School Certificate -
Bulli High School
Bulli, NSWCertification - ITIL-4 Trained
DDLS
Sydney, NSWSkills
- Excellent communication and collaboration skills
- Excel at fostering positive work culture
- Adaptable to change
- Advanced skills in technology
- Keen attention to detail
- Skilled at translating data into usable knowledge
- Experienced in interpreting contracts, policy and legislation
Accomplishments
Completed the Camino Santiago: 800km long pilgrimage on foot from the French border across the north of Spain in 28 days.
Hobbies
- I play saxophone and have toured with many bands.
- I coordinate Dungeons and Dragons games for my friends/co-workers (a role playing game with lots of fantasy and improvised dialogue).
- I would love to be a voice actor and would happily record phone greetings for council free of charge.
Languages
Spanish
Professional Working
Timeline
IT Support Officer
Kiama Municipal Council
08.2020 - Current
International Student Compliance/Fees Officer
University Of Wollongong
03.2020 - 05.2020
Student Services Officer
University Of Wollongong
07.2016 - 02.2019
Student Representative
University Of Wollongong
03.2016 - 03.2018
Audio Visual Technician/Admin Support Officer
St Mary Star Of The Sea College
06.2013 - 12.2014
Pool Lifeguard
Wollongong City Council
11.2011 - 07.2016
Graduate Certificate - Project Management And Leadership
University of Wollongong
Bachelor of Arts - Spanish
University of Wollongong
Diploma - Spanish Language And Culture
University of Leon
Bachelor of Science - Conservation Biology
University of Wollongong
Diploma - Sound Production
TAFE NSW
Certificate IV - Sound Production
TAFE NSW
Higher School Certificate -
Bulli High School
Certification - ITIL-4 Trained
DDLS
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