Jake Parker
Wollongong,NSW
Summary
I am a motivated and dependable person looking to expand my diverse set of skills and experience into the field of project work. In my previous positions, I have achieved greatest satisfaction in lending my expertise to projects. Operations which make meaningful change within an organisation. I am currently pursuing this in the form of postgraduate study at the University of Wollongong.
Overview
12
12
years of professional experience
Work History
IT Support Officer
Kiama Municipal Council
Kiama, NSW
08.2020 - Current
- Provide administration support to the Manager Information Technology.
- Manage invoicing and procurement processing for the IT Team.
- Generate and manage Helpdesk requests using Council’s IT Helpdesk System.
- Provide Level 1 ICT support for all Council services.
- Assist with providing hardware and software support to users of Council’s ICT systems.
- Assist with the install, configuration, administration and support of IT mobile devices, hardware,
applications, networks, printers, audio visual systems and peripherals. - Assist with support and one on one training in the use of hardware and software.
- Assist with researching the supply of hardware/software and procurement as required.
- Assist with maintaining accurate hardware asset management records.
- Instruct users on procedures at a user and system required level.
- Administration of staff user accounts in Council systems.
- Assist with IT projects under the direction of the Manager Information Technology.
International Student Compliance/Fees Officer
University Of Wollongong
Wollongong, NSW
03.2020 - 05.2020
- Verify documentation and payments to issue Confirmation of Enrolment (COE) authorisations for international student visas.
- Issuing COE documents via government web portals.
- Processing deferrals for international students.
- Determining refund application outcomes and arranging for
international and domestic transfer of large quantities of money. - Liaising with students and agents to inform them of complications/outstanding tasks relating to their fee
payments. - Liaison for customer facing staff on legislation and university policy.
Student Services Officer
University Of Wollongong
Wollongong, NSW
07.2016 - 02.2019
- Providing detailed information on university application and enrolment processes to customers over the
phone, in person at a service desk, through email and social media. - Triaging tasks and developing new procedures to program new CRM software.
- Assisting the admissions teams with applications by ensuring necessary documents and certifications are provided with applications.
- Processing fee payments and issuing of documents to students (COE documents, official letters etc.)
- Responding to a large volume of written enquiries through email and online form submissions.
- Liaising internally via phone/email/team management software with a wide variety of staff from multiple different departments of the University to facilitate the correct admission of a student.
Student Representative
University Of Wollongong
Wollongong
03.2016 - 03.2018
- Engaging High school students to discuss career/educational aspirations.
- Attending careers markets to provide information to future students on UOW courses.
- Visiting high schools to promote UOW to future students and careers advisors.
- Providing campus and accommodation tours to prospective students and their families.
- Training new employees.
Pool Lifeguard
Wollongong City Council
Wollongong
11.2011 - 07.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
Audio Visual Technician/Admin Support Officer
St Mary Star Of The Sea College
Wollongong, NSW
06.2013 - 12.2014
- Provide students and staff with AV resources for educational purposes.
- Installing audio and power supply cables to operate electronic and audio equipment.
- Setting up operating audio-visual equipment (microphones, lighting, projectors etc.) for live events.
- Supervise the Audio-Visual class when running live events.
- Cataloguing Audio-Visual Inventory.
- Purchasing and ordering of new AV equipment.
- Editing educational programs for classes.
- Assisting in Library operations.
Education
Graduate Certificate - Project Management And Leadership
University of Wollongong
Sydney, NSW11.2024
Bachelor of Arts - Spanish
University of Wollongong
Wollongong, NSW06.2020
Diploma - Spanish Language And Culture
University of Leon
12.2019
Bachelor of Science - Conservation Biology
University of Wollongong
Wollongong, NSW11.2017
Diploma - Sound Production
TAFE NSW
Wollongong, NSW11.2012
Certificate IV - Sound Production
TAFE NSW
Wollongong, NSW07.2012
Higher School Certificate -
Bulli High School
Bulli, NSWCertification - ITIL-4 Trained
DDLS
Sydney, NSWSkills
- Excellent communication and collaboration skills
- Excel at fostering positive work culture
- Adaptable to change
- Advanced skills in technology
- Keen attention to detail
- Skilled at translating data into usable knowledge
- Experienced in interpreting contracts, policy and legislation
Accomplishments
Completed the Camino Santiago: 800km long pilgrimage on foot from the French border across the north of Spain in 28 days.
Hobbies
- I play saxophone and have toured with many bands.
- I coordinate Dungeons and Dragons games for my friends/co-workers (a role playing game with lots of fantasy and improvised dialogue).
- I would love to be a voice actor and would happily record phone greetings for council free of charge.
Languages
Spanish
Professional Working
Timeline
IT Support Officer
Kiama Municipal Council
08.2020 - Current
International Student Compliance/Fees Officer
University Of Wollongong
03.2020 - 05.2020
Student Services Officer
University Of Wollongong
07.2016 - 02.2019
Student Representative
University Of Wollongong
03.2016 - 03.2018
Audio Visual Technician/Admin Support Officer
St Mary Star Of The Sea College
06.2013 - 12.2014
Pool Lifeguard
Wollongong City Council
11.2011 - 07.2016
Graduate Certificate - Project Management And Leadership
University of Wollongong
Bachelor of Arts - Spanish
University of Wollongong
Diploma - Spanish Language And Culture
University of Leon
Bachelor of Science - Conservation Biology
University of Wollongong
Diploma - Sound Production
TAFE NSW
Certificate IV - Sound Production
TAFE NSW
Higher School Certificate -
Bulli High School
Certification - ITIL-4 Trained
DDLS