Jake Pendlebury
Brunswick
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
SECURECORP
03.2023 - Current
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
- Responded immediately to emergency situations and implemented proper procedures to minimize impacts.
Security Guard
Paradyme Group
02.2023 - Current
- Controlled flow of patrons attending large outdoor events.
- Warned offenders about rule infractions and violations.
- Investigated security related accidents.
- Ejected unruly patrons from premises.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Checked IDs and closely examined patrons' faces to verify age.
- Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
- Responded quickly to incidents and assessed active situations for security concerns
Customer Service Representative
ATO
01.2022 - 03.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Venue Manager
Mollies Bar & Diner
02.2022 - 11.2022
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
Skills
- Workgroup Manager
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Issue and Complaint Resolution
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upselling Products and Services
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
Certification
- Victorian RSA Certificate
- Victorian Private Security License
Additional Information
References
Joseph Hancock
Director / Operations Manager - Paradyme Security
0413 418 709
Lorenzo Hartigan
Security Supervisor - Paradyme Security
0402 582 669
Henry Vriesen
Duty Manager / Maintenance Officer - Sunshine Marketplace
0419 570 215
Timeline
Security Guard
SECURECORP
03.2023 - Current
Security Guard
Paradyme Group
02.2023 - Current
Venue Manager
Mollies Bar & Diner
02.2022 - 11.2022
Customer Service Representative
ATO
01.2022 - 03.2023
- Victorian RSA Certificate
- Victorian Private Security License
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