Jake Ponton
Pakenham,VIC
Summary
Dynamic leader with a proven track record in business development and client service, notably at JP Heating & Cooling. Excelled in relationship building and KPI management, boosting customer satisfaction through strategic initiatives. Skilled in creative direction and teamwork, consistently achieving and surpassing sales goals.
Overview
5
5
years of professional experience
Work History
Owner
JP Heating & Cooling
08.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Real Estate Agent
Stockdale & Leggo
10.2022 - 04.2023
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Retail Store Manager
Neverland Store
09.2019 - 03.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Optimized store displays and appearance via strategic merchandising.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Education
Streetwear Essentials Program - Fashion Design
The New School Parsons X Complex
New YorkSkills
- Customer Relations
- Creative Direction
- Relationship Building
- Verbal and written communication
- Client Service
- Business Development
- Sales Leadership
- KPI Management
- Attention to Detail
- Teamwork and Collaboration
- Goal Setting
Timeline
Owner
JP Heating & Cooling
08.2023 - Current
Real Estate Agent
Stockdale & Leggo
10.2022 - 04.2023
Retail Store Manager
Neverland Store
09.2019 - 03.2020
Streetwear Essentials Program - Fashion Design
The New School Parsons X Complex
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