Jake Roach
Craigieburn,VIC
Summary
Motivated worker with a sharp focus on achieving goals and improving skills. Committed to applying personal drive to contribute positively in any role. Strong emphasis on delivering best efforts and strive on fostering a productive work environment.
Overview
7
7
years of professional experience
Work History
Bartender
Crown Melbourne
07.2018 - 01.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cashier
Target
05.2017 - 11.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Ride Operator
A&A Reardon Amusement
01.2013 - 04.2015
- Planned team-building exercises to increase employee performance and job satisfaction.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Issued tickets to customers and collected payment and fees for desired services.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Conducted inventory, stocking and merchandising to track supplies and placed [Timeframe] orders.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cashier Assistant/Sales Floor Stock Clerk
Sam's Warehouse
02.2012 - 05.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Aboriginal Art - Cert 1 Aboriginal Art
Kangan Institute
Melbourne, VIC11.2016
Skills
- Cash drawer reconciliation
- Sales proficiency
- Glassware maintenance
- Guest needs anticipation
- Customer satisfaction
- Responsible beverage service
- Bar supply ordering
- Multi-customer engagement
- Custom beverage preparation
- Cash register management
- Change handling
- Billing and payment processing
- Hospitality expertise
- Sales and marketing strategies
Timeline
Bartender
Crown Melbourne
07.2018 - 01.2019
Cashier
Target
05.2017 - 11.2017
Ride Operator
A&A Reardon Amusement
01.2013 - 04.2015
Cashier Assistant/Sales Floor Stock Clerk
Sam's Warehouse
02.2012 - 05.2014
Aboriginal Art - Cert 1 Aboriginal Art
Kangan Institute