Jake Romano

• Assisted and managed over 180-holiday properties over multiple towns on the far south coast
• Actioning emails and guest enquiries amongst the wide range of individual properties
• Management of Social Media and a number of branding/marketing campaigns
• Directly assisted with resolving major property incidents and maintenance issues.
• Managed customer complaints and aimed to assist in resolving dissatisfaction.

• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• First-hand troubleshooting and rectifying issues that customers may have come across
• Rectifying complaints and incidents both by customers and team members

• Working independently and remotely from home
• Developed Relationships based off of a high volume of cold calls to independent businesses around Australia
• Made outbound calls to existing customers to upsell advertising packages.
• Created and presented media and advertising packages to prospective customers.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
• Conducted market research to attract clients in new territories.
• Met KPI's and Sales Targets

• Interviewed participants and other supports to determine interests, desires, barriers and skills.
• Marketed clients to potential employers in the local area to explain benefits of employing participants and possible training opportunities.
• Managed a caseload for 2 area sites and assisted job seekers to become work ready
• Managed and resolved conflicts between job seekers and employers where raised in workplace
• Monitored job seekers progress and provided encouragement and motivation to succeed.
• Participated in community programs and events to communicate and promote development of job opportunities for participants.
• Consistently met and exceeded targets and KPI's
• Built strong rapport with clients to develop a level of trust
• Working alongside a range of people with barriers including mental health and physical health

• Managing reservations for guests involving checking in guests, adjusting bookings, and arranging accommodation.
• Developed marketing campaigns and social media for advertising and notices
• Overnight Duty Manager responding to guest needs and any site works needed.
• Working with guests to manage and resolve complaints.
• Financial balancing and daily banking procedures.
• Accountable for the resolution of onsite issues or engage with management to escalate.
• General housekeeping includes room preparation, pre-arrival checks and site cleaning.
• Assist for relief work at south coast park at Tomakin
  
  

• Hotel Food and beverage attendant for hotel guests in all areas of the hotel
• Customer service, creating connections with guests and up- selling
• Acting Team leader to organize staffing shifts and workplace logistics
• Desk attendant in reservations and customer enquiries
• Managing the bar service including order taking and payments
• Cash handling, processing & end of shift administration

Training through college for a range of hotel service roles

• In-room dining service for hotel guests
• Melba Restaurant banquet setup and service
• Bar dispense and coffee making
• Phone communications with hotel guests for bookings
• Payment processing

• Café Food and beverage attendant for welcoming, seating, order taking and service
• Customer service including recommendations and selling
• Light meals and coffee preparation
• Payment and receipt processing

Training through college for a range of hotel service roles

• Food and, for hotel guests in restaurants and room service
• Guest concierge service
• Laundry customer service
• Kitchen food preparation