Jake Sayburn

• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Rotated merchandise and displays to feature new products and promotions.
• Responded to customer concerns, collaborating with manager to significantly raise customer satisfaction ratings.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analysed customer feedback and implemented strategies to improve customer experience.
• Created and maintained safe and secure work environments for employees.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
• Managed purchasing, sales, marketing, and customer account operations efficiently.
• Reduced budgetary expenditures by effectively negotiating stock purchasing for more advantageous expenditures.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assisted in recruiting, hiring, and training of team members.
• Raised stock count accuracy by creating new automated tracking method through extensive knowledge of universal programs such as Microsoft Excel.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Demonstrated through training of new department managers throughout the years.
• Helped implement innovative rewards programs to increase employee loyalty and reduce turnover.
• Assisted in the creation of an online store to drive sales during the Covid period.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Managed multiple departments including liquor, perishables, freezer whilst also maintaining the whole store to an extremely high standard.
• Worked 70+ hours over 7 days when the store required extra attention through unexpected hardships
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Awards:

• 2025 Victorian IGA Award of Excellence in Customer Service.

• Established welcoming atmosphere by greeting each guest warmly.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Helped guests at tables when in need of assistance.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
• Accurately operated cash register to process customer payments.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Delivered exceptional service as illustrated through multiple positive Google reviews.
• Brewed coffee and tea.
• Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.