Jake Sheader
Dee Why,NSW
Summary
Hardworking and passionate manager with strong organisational skills eager to secure entry-level marketing or media position. Well-known for creating positive workplace culture, high-performing teams and a willingness to take on added responsibilities to meet team goals. Organised and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relief Manager
Dee Why RSL
02.2022 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Castle Hill RSL
01.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Research Assistant
Charles Sturt University
06.2019 - 02.2020
- Performed statistical, qualitative, and quantitative analysis.
- Reviewed documents and data to identify trends and patterns.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Collaborated with other researchers to develop successful research strategies.
Education
Bachelor of Marketing And Media - Business
Macquarie University
Sydney, NSW06.2024
Skills
- Operations Oversight
- Performance Evaluation
- Effective Communication
- Data Analysis
- Resource Allocation
- Process Improvement
Certification
- Course Completion: HLTAID015 Provide advanced resuscitation and oxygen therapy - 10398
- Course Completion: HLTAID011 Provide First Aid - 10398
Section name
Currently engrossed in reading, writing and long-distance running. Striving to complete a rough draft of my own novella by the end of 2023, with dreams of submitting work for National Novel Writing Month 2024. Actively training to compete in a half-marathon during 2024 and plans to complete a full-marathon by 2025.
Timeline
Relief Manager
Dee Why RSL
02.2022 - Current
Customer Service Representative
Castle Hill RSL
01.2021 - 03.2022
Research Assistant
Charles Sturt University
06.2019 - 02.2020
Bachelor of Marketing And Media - Business
Macquarie University
- Course Completion: HLTAID015 Provide advanced resuscitation and oxygen therapy - 10398
- Course Completion: HLTAID011 Provide First Aid - 10398
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