Jake Smith
St Clair,NSW
Summary
Resourceful professional in installation, maintenance, and repair with a knack for completing tasks efficiently and productively. Possess specialized skills in troubleshooting, preventive maintenance, and equipment safety protocols. Excel in time management, problem-solving, and teamwork to deliver high-quality workmanship on schedule.
Overview
8
8
years of professional experience
Work History
Field Service Engineer
Konica Minolta Business Solutions
02.2019 - 12.2024
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed maintenance data records and tracked operating information for onsite reference.
- Scheduled service calls according to customer location and urgency of need.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated closely with internal teams including Sales, Support and Engineering.
- Checked team member performance and quality of work against established standards.
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels.
- Ensured compliance with all relevant policies, regulations and standards.
- Established positive relationships with customers through friendly interactions.
Field Service Technician
Tech2Home
01.2018 - 02.2019
- Discussed and recommended service options with customers and explained costs involved.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $10000
- Reviewed technical documentation to complete equipment maintenance and repair.
- Worked with diverse types of weather and ground conditions.
Field Technician
Telstra
03.2017 - 01.2018
- Preserved a perfect attendance record for the duration of months worked.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Achieve faultless end to end construction, provisioning & Maintenance of the customer access network and associated infrastructure through compliance to prescribed standards, practises and procedures, and to the full satisfaction of the customers expectation
- Plan and undertake planned activities associated to infrastructure maintenance and upgrades, through compliance to prescribed standards, practices and procedures within given time lines
- Contribute to the companies financial well being by the timely and accurate capturing and recording of all relevant cost, time and revenue data, along with seeking opportunities to grow revenue and reduce costs.
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
- Tracked time spent on assignments each day for productivity reporting.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Education
Year 10 Certificate Completion -
St Clair High School
Saint Clair, NSW2014
Skills
- Excellent problem-solving abilities
- Safe Vehicle Operations
- Punctual
- Safety-conscious
- Proficient in MS Office
- Fast learner
- Computer-savvy
- Safety and compliance
- Mechanical troubleshooting
- Truck driving
- Equipment installation and repair
- Excellent driving record
- Post-Trip Inspections
- Troubleshooting
- Customer training
- Preventative maintenance
- Technical analysis
- Mechanical aptitude
- Courteous and professional
- Troubleshooting and repair
References
References available upon request.
Timeline
Field Service Engineer
Konica Minolta Business Solutions
02.2019 - 12.2024
Field Service Technician
Tech2Home
01.2018 - 02.2019
Field Technician
Telstra
03.2017 - 01.2018
Year 10 Certificate Completion -
St Clair High School
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