Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jake Stephens

Belmont,VIC

Summary

With over 12 years of experience, my background highlights adaptability and professionalism. I possess a strong skill set in conflict resolution, productivity and performance management, as well as staff training and development. Throughout my career, I have consistently demonstrated capabilities in maintaining gardens, showcasing my expertise in the field.

Overview

15
15
years of professional experience
1
1
Certification

Work History

National Field Operations Manager

Cloverdale Group
08.2022 - Current
  • Gardening and Cleaning.
  • Achieved superior garden quality benchmarks routinely.
  • Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
  • Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
  • Monitored team performance to assess training requirements and areas in need of improvement.
  • Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
  • Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
  • Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
  • Reduced operational costs with diligent budget management and resource allocation.
  • Led recruitment efforts for new hires within the field operations department, selecting top-quality candidates who contributed significantly to team success.
  • Enhanced customer satisfaction through timely project completion and effective communication with clients.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed effective roster schedules to optimize staff workload.

Store Manager

Aldi Foods
12.2014 - 08.2022
  • Driving store sales and achieving targets, while controlling costs and losses
  • Contributing to all aspects of the store including serving customers and stacking shelves
  • Managed team training and development initiatives.
  • Overseeing and guiding a highly skilled store team.
  • Sustained optimal inventory levels.

Shift Manager

Foodworks
02.2010 - 12.2014
  • Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth.
  • Coordinated with suppliers to receive deliveries on time and transport delivered products to correct facility locations.
  • Established and maintained positive and professional employee relationships.

Education

Geelong Baptist College
Geelong, VIC

Skills

  • Strong work ethic
  • Ability to create a safe and positive environment
  • Calm under pressure
  • Operational efficiency
  • Training and mentoring
  • Team building
  • Operational planning
  • Team supervision
  • Contractor management
  • Team leadership
  • Effective communication
  • Customer relations

Certification

  • Certificate II in Retail
  • Certificate III in Retail
  • Certificate IV in Retail management
  • Liquor Licensee

Timeline

National Field Operations Manager

Cloverdale Group
08.2022 - Current

Store Manager

Aldi Foods
12.2014 - 08.2022

Shift Manager

Foodworks
02.2010 - 12.2014

Geelong Baptist College

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Jake Stephens