Summary
Overview
Work History
Skills
Timeline
Generic

Jake Stewart

Leichhardt,Qld

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Overview

13
13
years of professional experience

Work History

Growth Mindset Parter

Hungry Jack's
08.2022 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Restaraunt Manager

Hungry Jacks
04.2021 - 08.2022
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Assistant Manager

Hungry Jacks
08.2014 - 03.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Crew Member

Hungry Jacks
06.2011 - 08.2014
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Skills

  • Customer Service
  • Punctual and Dependable
  • Work Planning and Prioritization
  • Problem-Solving
  • Worksite Safety
  • Workforce Management
  • Staff Development
  • Verbal and Written Communication
  • Time Management
  • Staff Management
  • Business Planning

Timeline

Growth Mindset Parter

Hungry Jack's
08.2022 - Current

Restaraunt Manager

Hungry Jacks
04.2021 - 08.2022

Assistant Manager

Hungry Jacks
08.2014 - 03.2021

Crew Member

Hungry Jacks
06.2011 - 08.2014

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Jake Stewart