Jake Sutherland
Summary
Dynamic and solutions-focused IT leader with over 10 years of experience within the Australian Public Service (APS). Demonstrated track record of mentoring teams, fostering positive team culture, and driving continuous improvement initiatives. Proficient in effectively managing competing priorities across teams and stakeholders, adept at leading change with flexibility and positivity. Known for sharing knowledge and skills transfer to promote collaboration and enhance team performance.
Skilled in building and sustaining relationships while liaising with IT professionals to exchange information and address technical or administrative issues. Demonstrated expertise in several key areas, including:
- Build, release, and coordination activities, including installations and troubleshooting of applications.
- Experience in DevOps processes ensuring streamlined operations and efficiency.
- Proficient in complex administration and application support, including the management of applications.
- Providing monitoring services and system maintenance ensuring optimal performance and reliability.
- Supporting triage for environment defects, and incidents in collaboration with ITSM, leveraging a strong understanding of ITIL principles.
- In-depth knowledge of applications, protocols, and troubleshooting procedures. Additionally, I hold a Diploma in Government and a Diploma in Project Management, further enhancing my qualifications and skills in leadership, project management, and strategic thinking. I am excited to utilise my wealth of experience and technical ability to foster innovation and make meaningful contributions to the achievements of the Australian Public Service.
Additionally, I hold a Diploma in Government and a Diploma in Project Management, further enhancing my qualifications and skills in leadership, project management, and strategic thinking.
I am excited to utilise my wealth of experience and technical ability to foster innovation and make meaningful contributions to the achievements of the Australian Public Service.
Overview
10
10
years of professional experience
Work History
IT Systems Analyst APS5 & APS6 (acting)
Australian Taxation Office (ATO)
01.2023 - Current
- Demonstrated expertise in a leadership capacity at the APS6 level.
- Ensure implementation of long-term strategic plans aligned with ATO objectives and priorities. I achieved this by establishing clear goals, objectives, and performance indicators to measure progress and success in achieving strategic initiatives.
- Educating both new and existing team members on Centralised Audit Logging Application/System by:
- Organising hands-on training sessions to introduce team members to the features, functionalities, and best practices of Centralised Audit Logging applications.
- Provide individualised support to individuals who may require additional assistance or guidance.
- Create manual and guides to serve as reference materials for ongoing learning and development.
- Collaborating with stakeholders to ensure effective resolution management aligns with our commitment to meeting SLA requirements while effectively managing incidents.
- Managing and prioritising requests within IT Service Now to streamline workflow and enhance service delivery.
- Verifying the smooth and error-free operation of stakeholders’ logs through Server Management WaSP to ensure seamless data flow and reliability.
- Monitoring and conducting in-depth analysis and investigation of source logs to identify trends and potential issues
- Completing Monthly Business Deployment Verification and Go-No-Go processes. This ensures new logging data is updated and searchable for our business users. Whilst ensuring we are meeting ATO’s release standards to maintain CAL’s security and integrity metrics.
- Facilitating seamless communication and collaboration with internal and external stakeholders to ensure effective management of source logs.
- Utilise troubleshooting techniques proficiently across a wide array of applications, such as Integrator Tool, Notepad++, and WaSP.
- Managing the team mailbox to ensure we provide prompt communication and advice for seamless information exchange.
- Administering access permissions within the CAL UI to ensure principles of Confidentiality, Integrity and Availability (CIA) is being met.
- Ensuring prompt completion of System Access Requests (SAR) to minimise disruptions and maintain operational continuity.
Stream Costing and Administration Co-ordinator APS4
Services Australia
01.2019 - 01.2023
- Liaise with internal and external stakeholders, including project managers, regarding their CATS codes allocations and resources.
- Coordinate, monitor, and maintain email inboxes to ensure timely responses and information exchange.
- Continuously liaise, guide, and manage costings to ensure accuracy and alignment with organisational objectives.
- Assist in the development and implementation of cost estimation and tracking processes.
- Collaborate with finance and procurement teams to ensure cost transparency and compliance with budgetary constraints.
- Analyse cost data and provide recommendations for optimising resource allocation and expenditure.
- Participate in cross-functional teams to identify cost-saving opportunities and process improvements.
- Provide training and support to team members on cost management tools and techniques.
Administration Support Officer
Australian Federal Police
01.2019
- Provided administrative support to sworn officers, ensuring the efficient completion of tasks and responsibilities.
- Assisted in scheduling and organising meetings for the Superintendent and the officer in charge, managing their calendars.
- Managed and maintained essential equipment for sworn officer vehicles, ensuring readiness and compliance with operational requirements.
- Conducted inventory management and procurement activities to replenish supplies and equipment as needed.
Branch Work Package Coordinator APS4
Department of Social Services
01.2018 - 01.2020
- Acted as a primary intermediary between the project team and stakeholders, facilitating effective communication and collaboration throughout all stages of the project lifecycle.
- Functioned as the primary contact person for individuals or organisations submitting service proposals to the department, offering guidance and support.
- Designed and developed customised Excel registers or databases to centralise and streamline the management of service proposals, ensuring easy access, organisation, and retrieval of relevant information.
- Regularly updated and maintained the Excel registers to reflect the latest information and developments related to service
- Utilised Excel spreadsheets to track and manage project budgets, expenses, resource allocations, and financial forecasts, ensuring transparency, accountability, and compliance with budgetary constraints.
IT Logistics APS4
Department of Social Services
01.2016 - 01.2018
- Prioritised and managed IT support requests from employees, ensuring timely resolution and minimal disruption to operations.
- Provided support as a Floorman to troubleshoot users on how to use the Windows 10 Operating issues related to the new Windows 10 update.
- Coordinated with internal teams and external vendors to address technical issues, escalating complex or critical issues to appropriate stakeholders for resolution.
- Conducted regular audits and updates of the asset register to accurately track and manage IT assets throughout their lifecycle, including procurement, deployment, maintenance, and disposal.
- Implemented asset management best practices to optimise resource utilisation, minimise asset loss or theft, and ensure compliance with organisational policies and procedures.
- Assisted in the decommissioning process for disposing and setting up new IT Equipment
- Orchestrated the setup and configuration of IT equipment for the organisation, including desktops, laptops, printers, and peripherals, ensuring compatibility, functionality, and security.
- Implemented and maintained IT service management tools and systems to streamline the handling of IT incidents, service requests, and change management processes.
IT Officer APS3 - APS4
Department of Social Services
01.2016 - 01.2018
- Provided comprehensive support to project managers, assisting with the implementation, execution, and monitoring of IT projects to ensure successful outcomes.
- Organised and coordinated monthly releases within the Data Warehouse, overseeing the planning, scheduling, and execution of data updates, enhancements, and maintenance tasks.
- Demonstrated proficiency in organising, planning, and time management, effectively balancing multiple tasks, priorities, and deadlines to meet project milestones and deliverables.
- Employed effective communication and collaboration skills to liaise with internal and external stakeholders, facilitate meetings.
- Acted as a floorman to provide hands-on support and guidance to users on how to utilise the ARC archiving system, troubleshooting technical issues, answering inquiries, and delivering training to enhance user proficiency and productivity.
Education
Diploma of Project Management -
Transformed Pty Ltd
01.2016
Diploma of Government - undefined
Transformed Pty Ltd
01.2016
Business Administration Certificate III - undefined
Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)
01.2015
Skills
- Operates autonomously while collaborating effectively within the team
- Possesses strong analytical, organisational, and managerial skills
- Demonstrates adept workload management and exercises sound judgment
- Adheres rigorously to established policies and procedures
- Assumes ownership and accountability for assigned tasks and responsibilities
- Provides mentorship to team members
- Exhibits leadership qualities
- Engages in strategic thinking to address complex challenges
- Demonstrates proficiency in problem-solving
- Manages risks effectively
- Executes project management tasks efficiently
- Displays emotional intelligence in interactions and decision-making
- Exhibits cross-cultural competence
- End user support
Timeline
IT Systems Analyst APS5 & APS6 (acting)
Australian Taxation Office (ATO)
01.2023 - Current
Stream Costing and Administration Co-ordinator APS4
Services Australia
01.2019 - 01.2023
Administration Support Officer
Australian Federal Police
01.2019
Branch Work Package Coordinator APS4
Department of Social Services
01.2018 - 01.2020
IT Logistics APS4
Department of Social Services
01.2016 - 01.2018
IT Officer APS3 - APS4
Department of Social Services
01.2016 - 01.2018
Diploma of Government - undefined
Transformed Pty Ltd
Business Administration Certificate III - undefined
Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)
Diploma of Project Management -
Transformed Pty Ltd
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