Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jake Sylvester

Sunshine Coast,QLD

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

3
3
years of professional experience

Work History

Supervisor

Anaconda
05.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Crew Member

McDonald's
02.2021 - 03.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Mountain Creek State High School
Mountain Creek, QLD
11.2024

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Customer care
  • Complex Problem-Solving
  • Customer Relationship Building
  • Customer Engagement
  • Time Management

Languages

English
Native or Bilingual
Japanese
Elementary

Timeline

Supervisor

Anaconda
05.2023 - Current

Crew Member

McDonald's
02.2021 - 03.2023

High School Diploma -

Mountain Creek State High School

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Jake Sylvester