JAKE TROPIANO
Sydney,NSW
Summary
With over 10 years of Senior Account Management experience resulting in a dynamic and results-driven Enterprise Account Manager with extensive experience in, business development, and strategic partnership growth. Proven expertise in managing high-value enterprise accounts, driving revenue growth, and building long-term relationships with key stakeholders. Adept at leveraging data-driven insights and advanced CRM tools like Salesforce and Tableau to optimize performance and deliver tailored solutions. Committed to achieving measurable outcomes and fostering collaborative partnerships to exceed organizational goals.
Overview
11
11
years of professional experience
Work History
Partnership & Contracting Manager
Luxury Escapes
04.2023 - Current
- Foster collaborative relationships with enterprise partners, optimizing performance and aligning strategies with organizational objectives
- Develop and implement media best practices, identifying market trends and growth opportunities
- Drive long-term partnerships by designing roadmaps for annual buy-ins and increasing partner engagement
- Grew assigned territory revenue from $127,000 to $680,000 within Q2 2023 through strategic campaign management
- Secured five high-value campaigns with EVT Group, increasing revenue from $12,000 to $280,000 in two months
- Consistently achieved 120% to 130% of revenue targets across quarters
- Led contract negotiations for high-value projects, securing advantageous terms for the company.
Senior Key Account Manager
Groupon Australia
01.2022 - 02.2023
- Managed a portfolio of enterprise-level clients across domestic and international markets, focusing on hotels, tours, and cruises
- Negotiated competitive rates and inventory, meeting and exceeding revenue targets and metrics
- Spearheaded the relaunch of international travel campaigns, generating 60% of monthly revenue since April 2022
- Closed high-value deals, including Grand Mirage Resort, contributing $1.8 million AUD in gross sales
- Introduced and optimized cruise and escorted tour products, achieving over $764,000 AUD in combined revenue within four months
- Improved monthly campaign engagement from 650,000 to 1.8 million in 2022
- Earned multiple awards, including 'Account Manager of the Year' and 'Highest Revenue Producer' globally in 2022
Market Executive
Groupon Australia
01.2021 - 12.2021
- Supported APAC Regional Sales Manager in acquiring new enterprise accounts
- Developed strategies to improve productivity and optimized contract structures for high-value partnerships
- Achieved recognition as 'Rising Star' and 'Employee of the Month' for exceptional performance
Market Associate
Expedia Group
09.2018 - 03.2020
- Managed relationships across Oceania, consulting on performance optimization and customer acquisition strategies
- Analyzed data to negotiate and contract enterprise-level properties, enhancing competitiveness
- Reduced unproductive properties' impact by 10% across the APAC portfolio through detailed analysis
Lodging Associate
Expedia Group
01.2018 - 09.2018
- Provided training and inventory management support to partners, ensuring efficient operations
- Achieved all KPIs consistently, showcasing adaptability and results-driven performance
Product Manager/Senior Consultant
Egencia
01.2014 - 12.2017
- Managed airline, hotel, and car hire revenue streams, cultivating relationships with enterprise partners
- Negotiated competitive rates and led training sessions for internal teams and partners
- Organized team-building events and represented Egencia at industry training sessions
Education
Certificate - Science of Wellbeing
Yale University
01.2020
Bachelor of Business - E-Commerce & Marketing
UTS
Sydney03-2015
Certificate III - Hospitality and Tourism
TAFE NSW
01.2006
Skills
- Enterprise Account Management
- Strategic Partnership Development
- Stakeholder Relationship Building
- Revenue Growth and Retention
- Consultation & Implementation on Internal & External Software Integration
- Commercial Negotiation
- Advanced Data Analysis (Tableau, Salesforce)
- Solution-Oriented Approach
- CRM Proficiency (Salesforce, Microsoft Office Suite)
- Presentation and Communication Skills
- Team Collaboration and Leadership
- Process management
- Critical thinking
- Verbal and written communication
- Relationship building
- Team coordination
- Training and orientation
Accomplishments
* 700% growth in revenue per assigned region 2024 - Luxury Escapes
* Presidents Club Winner 2023 - Account Manager with highest revenue globally - Groupon
* Highest revenue producing campaigns for various campaigns globally from 2021-2023 - Groupon
* Most win back accounts Nationally from 2021-2023 - Groupon
* Rising Star Account Manager under 12 months 2021 - Groupon
* Customer Success Manager Award 2020 - Expedia
* Account Manager Excellence Award 2019 - Expedia
Timeline
Partnership & Contracting Manager
Luxury Escapes
04.2023 - Current
Senior Key Account Manager
Groupon Australia
01.2022 - 02.2023
Market Executive
Groupon Australia
01.2021 - 12.2021
Market Associate
Expedia Group
09.2018 - 03.2020
Lodging Associate
Expedia Group
01.2018 - 09.2018
Product Manager/Senior Consultant
Egencia
01.2014 - 12.2017
Certificate III - Hospitality and Tourism
TAFE NSW
Certificate - Science of Wellbeing
Yale University
Bachelor of Business - E-Commerce & Marketing
UTS
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