Kathryn Watson
Oatlands
Summary
Adept at fostering customer loyalty and enhancing satisfaction, I leveraged my expertise in customer service and cash management at Ross Hotel to resolve complaints with empathy, driving repeat business. My ability to maintain composure under pressure and my proficiency in POS system operation have consistently elevated the customer experience.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Reliable Job Title offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Type areas and flexible with changing business needs.
Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.
Overview
1
1
Certification
Work History
Customer Service Cashier
Kentish Hotel
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Mail Sorter
Oatlands Post Office
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
Customer Service Representative
Ross Hotel
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Manceys
Worked with coworkers to complete tasks
Demonstrated ability to manage staff
Focused on learning new skills and staying updated with industry change
Education
Cosgrove High
Glenorchy, TAS12.1991
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Customer inquiries
- POS system operation
- Refund handling
- Merchandise restocking
- Customer relationship management (CRM)
- Product recommendations
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Conflict resolution
- Cultural awareness
- Issue escalation
- Calm demeanor
- Point-of-sale system
- Telephone management
- Problem-solving
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Creative thinking
Certification
RSA
RSG
Timeline
Customer Service Cashier
Kentish Hotel
Mail Sorter
Oatlands Post Office
Customer Service Representative
Ross Hotel
Customer Service Representative
Manceys
Cosgrove High
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