Jake Watson
Bathurst,NSW
Summary
Proven problem solver and team collaborator, delivering high-quality results while ensuring safety compliance. Recognized for enhancing customer satisfaction and achieving cost savings through effective inventory management and technical troubleshooting. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Floor and Wall Tiler
Self Employed
Bathurst, NSW
06.2015 - Current
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Assistant/Delivery Driver
Amber Tiles
Bathurst, NSW
02.2014 - 05.2015
- Performed regular price checks to ensure competitive pricing.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Maintained cleanliness of the sales floor area at all times.
- Informed customers about current promotions and discounts.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner. My experience as a Tiler enhanced my ability to provide this service.
- Assisted in creating displays to promote products.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Resolved customer complaints in a timely manner.
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Processed special orders for out-of-stock items when necessary.
Apprentice Tiler
Glen Howes Tiling Pty Ltd
Oberon, NSW
01.2009 - 01.2014
- Checked levelness of installed tiles with spirit level and adjusted as necessary.
- Sealed all grout lines with sealer according to manufacturer's specifications.
- Installed wall tile on walls, countertops, showers, tubs, and other surfaces.
- Prepared surfaces for tiling by removing old tiles and smoothing, cleaning, and leveling the surface.
- Assisted senior tilers with complex tasks such as intricate designs or patterns.
- Adhered to company policies and procedures related to health and safety regulations.
- Ensured safety standards were met at all times while working on site.
- Applied thin-set mortar adhesive to back of tile using a notched trowel.
- Used spacers to ensure even spacing between tiles during installation process.
- Layed out floor tiles in desired pattern and cut pieces as required for fit.
- Repaired existing damaged tile installations when requested.
- Kept up-to-date records of daily activities including progress reports and time sheets.
- Cut ceramic tile with a wet saw or tile cutter according to measurements.
- Replaced cracked or broken tiles when necessary.
- Followed instructions from supervisor regarding job requirements.
- Grouted joints between tiles using grout float and sponged off excess grout.
- Cleaned finished work area after completion of job.
- Cut tiles and marble to project specifications by using power wet saws and tile cutters.
- Followed specific project requirements when preparing grout and cleaning solutions.
- Used established ratios to mix mortar, plastic and grout.
- Installed brick and tile and applied grout between joints using trowels.
- Used power tools and machinery properly to avoid job site accidents.
- Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
- Used spacers between tiles and marble to align distance before grout application.
- Sealed finished surfaces to render grout water- and stain-resistant.
Education
Tiling
TAFE NSW
NSW11-2012
High School Diploma -
Oberon High School
Oberon, NSW10-2008
Skills
- Tile installation and grout sealing
- Surface preparation
- Problem solving
- Customer service
- Team collaboration
- Inventory management
- Time management
- Safety compliance
- Equipment maintenance
- Technical troubleshooting
- Quality assurance
- Detailed measurements
- Grout application
- Power tool operation
- Tile spacing and cutting
- Subfloor repair
- Sealant application
- Adhesive mixing and selection
- Pattern design and layout planning
- Floor leveling and installation
- Tile and grout care
- Project estimation and management
References
References available upon request.
Certification
- Tiling Licence - current
- Previous Forklift Experience (licence expired currently)
- White Card - current
Accomplishments
- Successfully running my own profitable business
- Band 5 - Year 12 Mathematics
- Excellent reviews in sports and work environments
Affiliations
- Rugby League
- Touch Footy
- Running
- Coaching Football
Timeline
Floor and Wall Tiler
Self Employed
06.2015 - Current
Sales Assistant/Delivery Driver
Amber Tiles
02.2014 - 05.2015
Apprentice Tiler
Glen Howes Tiling Pty Ltd
01.2009 - 01.2014
Tiling
TAFE NSW
High School Diploma -
Oberon High School