Jake Williams
Tweed Heads,NSW
Summary
Highly skilled and enthusiastic professional with more than 6 years of experience managing operations in patient-centric industries. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient staff. Contribute to high-volume practices by providing exceptional customer service.
Overview
5
5
years of professional experience
Work History
Clinic Operations Manager
Green Life Clinics And Dispensaries
06.2023 - Current
- Developed and implemented staff training programs for improved skillsets and increased employee retention rates.
- Coordinated cross-departmental collaboration for seamless patient care transitions and integrated healthcare solutions.
- Led efforts towards accreditation initiatives by creating policies aligned with industry standards and overseeing thorough internal audits of current practices.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
- Ensured regulatory compliance through meticulous record-keeping, documentation, and adherence to industry guidelines.
- Implemented staff recognition programs to promote employee morale and acknowledge outstanding contributions within the workplace.
- Actively participated in community outreach events promoting clinic services, enhancing public awareness about available resources, and fostering strong relationships with community members.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
- Improved patient care efficiency by developing standardized protocols for clinical procedures and treatment plans.
- Oversaw facility maintenance to ensure a clean, safe, and welcoming environment for patients and employees alike.
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Facilitated regular team meetings for open communication channels, addressing concerns, and sharing best practices among staff members.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Hired, trained and supervised employees to maintain team of high performers.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Developed marketing strategies to increase visibility and patient base.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Salesperson
Harvey Norman
12.2021 - 07.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Store Manager
Domino's Pizza
12.2018 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
Education
Bachelor of Business And Aviation - Business, Majoring in Aviation
Southern Cross University
QLD12.2021
High School Diploma -
Lindisfarne Anglican Grammar School
Terranora, NSW12.2018
Diploma of Business - Business
Prestige Service Training
Terranora, NSW11.2017
Skills
- Patient Care Coordination
- Staff Management
- Healthcare administration
- Performance Improvement
- Employee Training
- Operations Management
- Administrative Leadership
- Marketing
- Revenue management
- Critical Thinking
Accomplishments
- Successfully facilitated / coordinated the opening and training of staff at 3 separate Green Life Clinic locations across QLD.
- Completed the Dale Carnegie course in interpersonal skills and relationship building which has been extremely helpful in patient-centric industries and employee management.
- Designed and written countless processes / SOPs to better develop a cohesive workflow within the workplace, resulting in increased productivity and revenue flow.
Timeline
Clinic Operations Manager
Green Life Clinics And Dispensaries
06.2023 - Current
Salesperson
Harvey Norman
12.2021 - 07.2023
Store Manager
Domino's Pizza
12.2018 - 06.2021
Bachelor of Business And Aviation - Business, Majoring in Aviation
Southern Cross University
High School Diploma -
Lindisfarne Anglican Grammar School
Diploma of Business - Business
Prestige Service Training
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