Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jakeb Thomas

Sydney

Summary

Results-driven professional with extensive experience in managing and leading teams to efficiently complete projects. Proven track record of administering training programs and developing strategies to foster a positive work environment. Skilled in troubleshooting, problem-solving, and making informed decisions to ensure successful project completion. Accomplished individual with a strong background in leading successful teams in the installation and maintenance of various industrial equipment, while also focusing on customer satisfaction and growth through effective procedures. A professional skilled in crafting high-quality beverages, providing exceptional customer service, and ensuring smooth operations with a strong focus on teamwork in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista/Console Operator/Fry Cook

Dunn Group
01.2025 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific cafe beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the cafe as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within cafe.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted additional items with beverages, increasing store sales.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.
  • Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
  • Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
  • Streamlined kitchen operations with effective time management and multitasking skills.
  • Maintained strict adherence to food safety standards, ensuring proper handling and storage of ingredients.
  • Reduced food waste, closely monitoring product usage and inventory levels.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.

Parks and Maintenance Officer

blue mountains city council
01.2022 - 12.2024
  • Oversee the maintenance and operations of public parks, ensuring cleanliness, safety, and functionality of facilities
  • Develop and implement maintenance schedules for landscaping, irrigation systems, playgrounds, and other park amenities
  • Supervise park maintenance staff, assigning tasks, providing training, and ensuring adherence to safety protocols
  • Coordinate with contractors and vendors for landscaping services, equipment repairs, and facility improvements
  • Conduct regular inspections of park grounds and facilities, identifying maintenance needs and addressing issues promptly
  • Collaborate with community groups and volunteers for park beautification projects and special events
  • Assist in the planning and implementation of capital improvement projects to enhance park amenities and visitor experiences
  • Maintain accurate records of maintenance activities, equipment inventory, and work orders.

Console Operator

Coles Express Lawson
01.2019 - 12.2021
  • Greet customers in a friendly and courteous manner, providing assistance with fueling, windshield cleaning, and checking oil and fluid levels
  • Operate fuel pumps and dispensing equipment safely and efficiently, adhering to all safety guidelines and regulations
  • Process cash, credit, and debit card transactions accurately using point-of-sale systems
  • Conduct routine inspections of fueling areas, ensuring cleanliness, functionality, and compliance with environmental regulations
  • Perform basic maintenance tasks such as changing trash bins, restocking merchandise, and cleaning fuel islands and restrooms
  • Monitor fuel inventory levels and assist in ordering and receiving shipments as needed
  • Respond to customer inquiries and resolve complaints promptly and professionally
  • Collaborate with team members to maintain a clean, organized, and safe work environment
  • Adhere to company policies and procedures regarding security, safety, and emergency protocols.

Sales Agent

Dodo
03.2017 - 12.2018
  • Greeted customers warmly and provided assistance in selecting mobile phones, tablets, and internet packages based on their preferences and needs.
  • Demonstrated product features and benefits effectively to customers, resulting in increased sales and customer satisfaction.
  • Actively listened to customer concerns and resolved issues promptly to ensure a positive shopping experience.
  • Consistently met and exceeded monthly sales targets by employing effective sales techniques and upselling accessories and additional services.
  • Maintained a clean and organized stall, ensuring that all products were neatly displayed and easily accessible to customers.
  • Collaborated with team members to brainstorm and implement strategies to drive sales and increase foot traffic to the stall.
  • Stayed updated on the latest mobile phone and internet trends, features, and promotions to provide accurate information to customers.
  • Processed transactions accurately using the point-of-sale system and handled cash and card payments securely.

Barista

Belgiornos
01.2017 - 11.2018
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Arts - Videography

Australian School of Photography
Melbourne, VIC
10-2024

Skills

  • Park maintenance and management
  • Facility operations and upkeep
  • Landscape design and maintenance
  • Horticulture and plant care
  • Equipment operation and maintenance
  • Team leadership and supervision
  • Excellent communication and interpersonal skills
  • Fuel dispensing and handling
  • Vehicle maintenance and inspection
  • Cash handling and point-of-sale transactions
  • Customer service excellence
  • Safety protocols and procedures
  • Inventory management
  • Problem-solving and troubleshooting
  • Teamwork and collaboration
  • Strong sales and negotiation skills

Certification

  • Horticulture certified
  • White card certified
  • Traffic management and traffic control certified
  • Chemicals certified
  • OH&S including powerline safe work certification
  • First aid and CPR certified
  • Information Technology 3 certification
  • Vittoria Coffee Barista Silver Certified

Timeline

Barista/Console Operator/Fry Cook

Dunn Group
01.2025 - Current

Parks and Maintenance Officer

blue mountains city council
01.2022 - 12.2024

Console Operator

Coles Express Lawson
01.2019 - 12.2021

Sales Agent

Dodo
03.2017 - 12.2018

Barista

Belgiornos
01.2017 - 11.2018

Bachelor of Arts - Videography

Australian School of Photography

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Jakeb Thomas