Summary
Overview
Work History
Education
Skills
References
Timeline
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HUISEON (HANNAH) JANG

Gregory Hills,NSW

Summary

I am a very reliable, detail-oriented worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organisational strengths and superior work ethic. Experienced in Sales and Sales Data Entry tasks. Proficient in typing and transcription. I am willing to learn to expand my skill set and have a "can-do" attitude.

Overview

7
7
years of professional experience

Work History

Senior Sales Associate

Optus
09.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.

Administration

Shinmi Australia
01.2023 - 08.2023
  • Data Entry (Placing orders, issuing invoices, updating prices of items and customer's accounts etc.)
  • Organising documentation and food inspections such as labelling work, checking necessary inspection documentation, and helping meet inspector's requirements.
  • Promoting products with customers over the phone and in person.
  • Assisting with accounting tasks (Fuel cards management and Creating documents).
  • Handling customers' complaints.
  • Organising delivery schedules with customers.
  • Completing food inspections with Inspectors from the NSW Food Authority.

Beauty Consultant

Innisfree
03.2022 - 12.2022
  • Identified client needs and recommended products based on preferences and requirements.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Kept work areas, tools and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.

Barista

Gloria Jeans Coffee
09.2019 - 03.2022
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily., Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Student Vice Representative

Yeungjin University
09.2017 - 01.2019
  • Organised student events, trips and interviews.
  • Communicated with students about their needs and school rules and safety.
  • Coordinated with the Student President and Professors.
  • Induction of students into the International Tourism Major., Cash Handling (collected money from students to put towards events/trips).

Education

Diploma - Interpreting (LOTE-English)

Sydney Institute of Interpreting And Translating
Sydney, NSW
06.2022

Diploma - Project Management

Australasia International School
Sydney, NSW
11.2021

Associate Degree - International Tourism

Yeungin University
02.2019

Skills

  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Adaptable and Flexible
  • Safety and Cleanliness Standards

References

Available on request

Timeline

Senior Sales Associate

Optus
09.2023 - Current

Administration

Shinmi Australia
01.2023 - 08.2023

Beauty Consultant

Innisfree
03.2022 - 12.2022

Barista

Gloria Jeans Coffee
09.2019 - 03.2022

Student Vice Representative

Yeungjin University
09.2017 - 01.2019

Diploma - Interpreting (LOTE-English)

Sydney Institute of Interpreting And Translating

Diploma - Project Management

Australasia International School

Associate Degree - International Tourism

Yeungin University

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HUISEON (HANNAH) JANG