Mollie Viney

• Maintain cleanliness to ensure a safe environment
• Maintain cleanliness standards across store areas, ensuring a hygienic environment for customers and staff
• Work seamlessly with store team to maintain a pristine shopping environment

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Answered customer inquiries over the phone and through email.
• Resolved customer complaints regarding services or products in a professional manner.
• Completed day-to-day duties accurately and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.

• Assigned tasks and responsibilities to crew members based on abilities and experience
• Monitored employee progress and provided constructive criticism
• Provided coaching and mentorship to foster a positive work environment among staff members
• Undertaking regular training as required
• Maintained high standards of customer service during high-volume, fast-paced operations

• Operated cash registers and handled cash and card transactions
• Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
• Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
• Greeted customers in a friendly and professional manner, ensuring customer satisfaction
• Coordinated with other crew members to complete assigned tasks quickly and effectively
• Maintained an organized work area to ensure efficient operations
• Completed all store opening and closing procedures
• Followed health department regulations for handling food products properly

• Answered customer inquiries over the phone and through email
• Resolved customer complaints regarding services or products in a professional manner
• Completed day-to-day duties accurately and efficiently
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Identified needs of customers promptly and efficiently