Jakob Lane
Southport,QLD
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Officeworks
07.2022 - Current
- Assisted customers with product inquiries, ensuring clarity and understanding of features and benefits.
- Resolved product-related issues through effective troubleshooting, enhancing overall customer satisfaction.
- Collaborated with team members to streamline order processing, improving efficiency and response times.
- Coordinated with cross-department teams to ensure timely resolution of customer issues.
- Responded to customer requests for products, services, and company information.
Night Shift Filler
Coles Supermarket
03.2024 - 12.2024
- Executed product filling operations to ensure shelves were stocked accurately for customer access.
- Monitored inventory levels to identify restocking needs and prevent product shortages.
- Collaborated with team members to enhance efficiency in nightly restocking tasks.
- Conducted quality control inspections to verify product freshness and safety standards.
- Trained new team members on product filling and safety protocols.
Education
High School Diploma -
St John's College
Woodlawn, NSW11-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Technology efficient
- Problem resolution
- Relationship building
- Product knowledge
- Stock management
Timeline
Night Shift Filler
Coles Supermarket
03.2024 - 12.2024
Customer Service Representative
Officeworks
07.2022 - Current
High School Diploma -
St John's College