Summary
Overview
Work History
Education
Skills
Availability
Certification
Interests
Timeline
Generic

Jakob Sabotkoski

Point Cook,VIC

Summary

With a background in a customer-focused environment, I have developed strong communication and problem-solving skills, enabling me to foster positive relationships and effectively resolve issues. I am excited to transition into a new field where I can utilize these abilities to achieve impactful results. My commitment is to bring a customer-centric approach and a collaborative spirit to any new role I take on.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Worker

Coles Supermarket
03.2020 - 05.2021
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated ability to effectively manage and resolve conflicts with dissatisfied customers, utilizing active listening and empathy to understand their concerns.
  • Maintained composure in high-stress situations, responding to angry customers with professionalism and a positive attitude, which helped de-escalate tensions and foster a constructive dialogue.

Customer Service

Mini Stars Football Academy
01.2021 - 01.2024
  • I managed inquiries from parents and players, providing information about programs and schedules
  • I facilitated registration processes and resolved issues efficiently, ensuring a positive experience for all
  • My focus on effective communication and problem-solving contributed to a supportive and welcoming environment
  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.

Education

Secondary School -

Emmanuel College
01.2023

University - Allied Health

RMIT
10.2024

Skills

  • Effective Communication
  • Root-cause analysis
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Organized and Efficient
  • Flexible Schedule
  • Public Speaking

Availability

Monday: 5:30pm - Late

Tuesday: Available anytime

Wednesday: Available anytime

Thursday: Available anytime

Friday: 5:30pm - Late

Saturday: Flexible 

Sunday: Flexible 

Certification

  • Networking and programming, CISCO, 2021
  • The Victorian Certificate of Education, VCE, 2023

Interests

  • Fashion and Style
  • Music
  • Watching Movies and TV Shows
  • Photography
  • Avid Reader
  • Martial Arts

Timeline

Customer Service

Mini Stars Football Academy
01.2021 - 01.2024

Retail Worker

Coles Supermarket
03.2020 - 05.2021

University - Allied Health

RMIT

Secondary School -

Emmanuel College

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Jakob Sabotkoski