Jenny Allen
Westcourt,QLD
Summary
Experienced Owner Relations Manager with 6 years of quality performance in the role. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer complaints while managing competing priorities. A driven salesperson, determined to see growth in key numbers.
Overview
17
17
years of professional experience
Work History
Owner Relations Manager
Accor Apartments And Leases
05.2016 - Current
- Managing a vast array of enquiries from apartment owners including financial queries, body corporate queries, and general owner account enquiries;
- Building relationships with apartment owners to ensure their personal investment needs and goals are met and protecting long term key retention;
- Developing strategic processes to improve service offering;
- Hold a high level of knowledge about the management letting options and real estate legislation;
- Built relationships with key stakeholders to increase keys under management.
Body Corporate Manager
Archers Body Corporate Management
02.2014 - 05.2016
- Managed a portfolio of buildings, ensuring their legislative requirements are met, while developing relationships with key stake holders.
- Daily practice of time management skills, ensuring administrative duties are completed while addressing maintenance items that arise in a prompt manner.
- Communicate timely and effectively
- Management and chairing of formal meetings.
Lending Specialist
Commonwealth Bank
11.2012 - 10.2013
- Explained very technical financial information to applicants in easy to understand language.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assessed loan portfolios for compliance with underwriting policies.
- Identified opportunities to cross-sell and upsell loan products to customers.
Associate Advisor
NAB - Private Wealth Advisory
01.2007 - 11.2012
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
Education
(Financial Planning)
Advanced Diploma of Financial Services
Real Estate Salesperson Certificate
Skills
- Complex Problem-Solving
- Time Management
- Conflict Resolution and Mediation
- Critical Thinking
- Business Development Understanding
- Customer Relationship Management
- Professional Relationships
Timeline
Owner Relations Manager
Accor Apartments And Leases
05.2016 - Current
Body Corporate Manager
Archers Body Corporate Management
02.2014 - 05.2016
Lending Specialist
Commonwealth Bank
11.2012 - 10.2013
Associate Advisor
NAB - Private Wealth Advisory
01.2007 - 11.2012
(Financial Planning)
Advanced Diploma of Financial Services
Real Estate Salesperson Certificate
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