JALE OLMEZ

Served customers quickly and efficiently and created strategies to prevent delays.

• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Memorized ingredients and recipes for wide variety specialty drinks.
• Monitored food preparation, production, and plating for quality control.
• Ordering of stock every day and managing staff.

• The fifth avenue coffee bar is located within the Australian Taxation Office (ATO) in Moonee Ponds
• I have been café manager for the last 3 years
• My roles as café manager include:
• Responsible for a team of 4 staff which include a cook, barista, kitchen hand and cashier
• Main point of contact between ATO staff and the café
• Responsible for relationship management between the café and staff including any feedback or complaints about the café
• Barista, sandwich maker and general kitchen hand
• Involved in all aspects of the kitchen and meal preparation
• Responsible for stock inventory, ordering and liaising with suppliers
• End of day takings and prepare a report for review by the café owner
• General cleaning

• Sanbal Kumpul was a café in Little Collins Street in the Melbourne Central Business District
• My primary responsibility was Barista of the Café where I often had to cater for the morning rush.

• I worked at Michael’s Patisserie for 5 years
• Here I worked at two stores
• I initially started as a barista, kitchen hand and within customer service
• After 4 years in this role, I became store manager in the Keilor Downs store
• My responsibilities over this time period included:
• Store Manager including managing a team of six staff
• Responsible for stock inventory, ordering and liaising with suppliers
• End of day takings and prepare a report for review by the café owner
• Barista, sandwich maker and general kitchen hand
• Involved in all aspects of the kitchen and meal preparation
• General cleaning