Jalen Proud
Brisbane
Summary
At Myer, I excelled as a Customer Service Representative, adeptly managing high-stress situations and resolving customer complaints with empathy, boosting loyalty. My critical thinking and relationship-building skills, coupled with computer proficiency, led to enhanced customer satisfaction and repeat business, which is showcased in my 28+ streak of 100% satisfaction via customer feedback surveys, along with the multiple emailed commendations from customers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Myer
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor - Aviation
University of Southern Queensland
Springfield, QLD11-2027
High School Diploma -
Albany Creek State High School
Albany Creek12-2024
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Complaint resolution
Accomplishments
- Customer Relations - 28+ 100% reviews for customer satisfaction, the highest at Myer Chermside.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product and service complaints for customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Myer
11.2022 - Current
Bachelor - Aviation
University of Southern Queensland
High School Diploma -
Albany Creek State High School
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