Summary
Overview
Work History
Education
Skills
National Criminal History Check
Working With Children Id
References
Timeline
Generic

Jalisa Kneale

Piara Waters,WA

Summary

I am a highly organised hands-on employee with administration, processing, and team manager experience. I pride myself in being a people orientated employee with the ability to create an energised, collaborative, and productive work environment and I have successfully performed a variety of positions over the last 12 years with my current employer that have enabled me to further my career where I have gained a wide range of administration experience. I have experience in leading and working collaboratively within a variety of teams across the business to ensure we have the right outcome for our members, and I find enjoyment in working with staff from all departments to achieve a common goal. I have proven that I am capable of being in position where strong decision-making skills are desired to enable support across employees to ensure smooth transition of the business. I am proud of my willingness to embrace additional responsibilities within my role. Some of these key responsibilities have included mentoring other staff, additional reporting, training, and ongoing support for new staff and creating hints and tips sheets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Business Process Specialist

HBF Health
02.2020 - Current
  • Review, standardise and document best practices to ensure procedures are accurate, accessible, and useful
  • Optimise engagement and collaboration with key stakeholders and offer framework and support for reviewing processes across Member Experience
  • Maintain feedback and updates of existing business process content
  • Create and publish business updates, Marketing Campaigns, Key Message Packs and FAQs for internal stakeholders
  • Ensure emails and process updates are actioned and approved within agreed timeframes
  • Identify, question and act on new process improvement opportunities across the business
  • Participate in meetings representing the team when required
  • Create new and maintain existing process flows and maps
  • Maintain all reporting to ensure the process documented is accurate and in line with the funds business rules
  • Manage weekly and monthly staff usage reporting for frontline area managers.

Team Manager Membership

HBF Health
09.2016 - 02.2020
  • Manage and supervise a team with a minimum of 12 processors
  • Ensure internal service levels are always maintained
  • Effective coaching and development of the team
  • Develop training plans to encourage multi skilling and ensure succession plans are in place
  • Identify and act on process improvement opportunities
  • Coordinate daily work roster for all staff including managing leave requests
  • Conduct QA checks monthly ensuring accuracy and compliance with business rules
  • Participate in project meetings representing member support overall
  • Maintain reporting and internal files and ensure they are ready for yearly QA
  • Assist with escalations within the team and supporting members who are experiencing elevated emotions and stress levels.

Membership Processor

HBF Health
01.2012 - 09.2016
  • Support to new team members
  • Process Expert within the team, providing assistance and coaching to team members which included support, errors, and breaches
  • Collate membership statistics and handle escalations in the team manager’s absence
  • Assist Goldfields Medical Fund membership team in Kalgoorlie with all processing queries regarding Connect
  • Process member queries accurately while meeting the daily statistics required
  • Maintain product knowledge regarding relevant legislation and processing changes
  • Have complete understanding of business rules and procedures and their applications to everyday processing
  • Membership group banking and ownership of outstanding late group reports
  • Liaising with other funds and payroll officers
  • Participate in the Motivation team within member support
  • Higher Duties - Team Manager Membership (August- September 2016) Ensure internal service levels are always maintained
  • Coordinate daily work roster for all staff including managing leave requests
  • Assist with escalations within the team and supporting members who are experiencing elevated emotions and stress levels
  • Manage and supervise a team with a minimum of 12 processors
  • Participate in project meetings representing member support overall.

Administration Assistant / Reception

Harcourts Real Estate
05.2011 - 10.2011
  • Morning and End of day banking reconciliation
  • Management of queries through the email inbox
  • Internal processing of rental reports and application deposits
  • Receiving rental payments and marketing deposits through the system REST
  • Assistant to Property Manager and Sales Reps: tenant Lease applications, payments, and sending/receiving tenant correspondence
  • Creating Tenant packs through Word and advertising flyers for the front of office through PowerPoint
  • Stationary orders, reception cover, and general office duties.

Settlement Assistant

Talbot Olivier Lawyers
06.2009 - 05.2011
  • Reception relief – Phones, email inbox, scheduling meetings, stationary orders
  • General duties within the office including archiving, filing, binding files, researching company information, seeking and sorting new as well as old files/cases and customer contact when required
  • Attending settlements across Perth CBD settlement agencies and banks
  • Ensuring all required documentation and processing of each required document had been checked and actioned according to State Legislation
  • Ensuring applicable settlement documents were on hand to present to other attending parties, prior to and post each settlement
  • Servicing the client post settlement, including advising the clients of their settlement having successfully taken place
  • Actioning the immediate assessment, endorsement, stamping, sighting, payments, witnessing and reading a range of different Legal documents
  • Obtain relevant documents to include in each case file, such as contract of sale/offer and acceptance contracts, certificate of titles through Landgate
  • Ensure that any additional relevant information that comes to hand with any given case file was updated and amended
  • Processing of settlement invoices and cheques.

Education

Ballajura Community College
Ballanjura

Skills

  • Strong administrative background, with the ability to work unsupervised and within a team
  • Experience with creating new and updating existing business process and procedures alongside a new system implementation and training
  • Experience with Excel
  • Microsoft Word
  • PowerPoint
  • MAX / Connect
  • Procedure updating
  • Software Implementation
  • Data monitoring
  • User Acceptance Testing
  • Data Analytics
  • Business Analysis
  • Data Collection
  • Team Collaboration
  • Team building
  • Flexible and Adaptable
  • Friendly, Positive Attitude

National Criminal History Check

Current

Working With Children Id

4025004

References

  • Lisa Portwood, Current Manager, HBF Health - Business Process Manager, 9265 6337, lisa.portwood@hbf.com.au
  • Julie Andrews, HBF Health - Manager Member Services, 0421 302 178, juliestephandrew33@gmail.com

Timeline

Business Process Specialist

HBF Health
02.2020 - Current

Team Manager Membership

HBF Health
09.2016 - 02.2020

Membership Processor

HBF Health
01.2012 - 09.2016

Administration Assistant / Reception

Harcourts Real Estate
05.2011 - 10.2011

Settlement Assistant

Talbot Olivier Lawyers
06.2009 - 05.2011

Ballajura Community College

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Jalisa Kneale