Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
JALPA RATHOD

JALPA RATHOD

Hamersley,WA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Coles Supermarket
Perth, WA
07.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Master of Science - Information Technology

Murdoch University
Perth, WA
08.2024

Skills

  • 10-Key
  • Money Handling Abilities
  • Time Management
  • Trained in Salesforce
  • Customer Relationship Management
  • Customer Relations
  • Product Organization

Languages

Gujarati
Native or Bilingual
English
Full Professional
Hindi
Full Professional

Timeline

Customer Service Representative

Coles Supermarket
07.2022 - Current

Master of Science - Information Technology

Murdoch University
JALPA RATHOD