Jalpa Khutwad

Maintaining and updating the shipment tracker system

• Deal with trade compliance, understanding of customs regulations, documentation required from biosecurity
• To attend to shipment clearance, where I need to submit LOA (letter of Authority), Importer's declaration, align with Manufacturer for Manufacturer declaration and any other urgent matters related to clearance and delivery
• Aligning with Broker when HS Code verification is required
• Aligning with Biosecurity office and Customs on event of Customs hold and Quarantine delay
• Equipped with excellent problem-solving skills, attention to detail and ability work effectively
• Document filing in SharePoint and eTMF where access is available
• Providing review, feedback, and approval on invoices within 1-2 business days
• Collaborating with Trade Compliance Manager to ensure all trade compliance documents are in order
• Working with GCSPM for CSPP and reviewing study set up for Import Export and Trade Compliance
• Planning and executing all Import and Export activities for assigned studies
• Reviewing documents, applying for import licenses, and following up on shipments
• Coordinating import and export processes for average of 80-100 studies
• Handling inquiries from other departments regarding Import Export activities
• Collaborating with brokers and couriers to track shipments
• Managing local/in-country clinical supply activities in compliance with regulations and policies.

• Provide customer support through provision of prices, shipping dates, anticipated delays and any additional information needed by customer
• Provide customers advice and solutions for upcoming projects where technical advice is needed act as liaison to technical product manager or relevant sales representative
• Liaise closely with manufacturing, procurement and warehouse department on customer orders and stock availability.

• Attending inquires on email from customer
• Liaising with manufacturer and warehouse for creating cost sheet for respective project
• Gatherings all information and creating proposal for customer on requirement basis
• Creating opportunity and proposal in NetSuite
• Creating sales order entry in NetSuite and transferring to project details to operations team
• Achieving sales target and maintain KPI's
• Making sure customer are satisfied with fit outs and furniture
• Fulfilling customized requirement and maintaining customer satisfaction by delivering accurate and detailed information
• Proven ability to establish and maintain excellent communication and relationship with clients.

• Generating leads to identifying potential global markets and developing export channels
• Determine demand for products and track progress on global prospects to increase organization profitability
• Receiving inquiries and checking them for completeness
• Processing order for shipment
• Proofreading all export documents provided by manufacturer and sharing same with customer
• Understanding strategy of after sales and maintaining record of same
• Payment follow up and administration activities required for assigned project
• Arranging shipment booking and export consignments
• Preparing all relevant export documentation and certificates
• Liaising with manufacturer and freight forwarder for concern shipment
• Assuring all details of shipments are clearly communicated and documented.