Summary
Overview
Work History
Education
Skills
Additional Information
REFEREES
Timeline
Generic

Jalpa Thakrar

Oakleigh South,VIC

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Experienced of Senior Customer Service Supervisor bringing 12years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

11
11
years of professional experience

Work History

Senior Customer Service Supervisor

Woolworths Supermarket
02.2012 - Current
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored front areas so that questions could be promptly addressed.
  • Completed Kronos payroll for 50 employees.
  • Resolved over phone inquiries.
  • Directing customers calls to right department.
  • Handling cash on daily basis.
  • Ability to give excellent face to face customer service.
  • Capability to think independently and exercise sound judgement during emergencies and challenging situations acquired through experience at work.

Receptionist

Lowensteins Arts Management
10.2020 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Masters in Accounting - Accounting

St Xavier Institute
06.2006

Skills

  • Microsoft Office
  • Billing and Payment Processing
  • Visitor Check-In
  • Call Answering and Routing
  • Staff Management
  • Team Productivity
  • Customer Inquiries
  • Call Control
  • Team Goals
  • Training Junior Team Members

Additional Information

I am a committed individual, focused to unceasingly improve my skills in everything I do. I constantly look for ways to be efficient to increase the performance and efficiency of the organisation. I am a highly trainable individual and I take criticism positively to further improve my personal skills. I acknowledge the duties that that I would be expected to perform for this position.


I thank you for taking time to read this and I would appreciate the chance to meet with you regarding this position. I am available for an interview at your convenience.



REFEREES

Woolworths Supermarket

Spiro Galanos

Manager

0431 755 070


Lowensteins Arts Management

Evan Lowenstein

Director

03 9529 3800

0412 228 826




Timeline

Receptionist

Lowensteins Arts Management
10.2020 - Current

Senior Customer Service Supervisor

Woolworths Supermarket
02.2012 - Current

Masters in Accounting - Accounting

St Xavier Institute

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Jalpa Thakrar