Jalpa Ashokbhai Rathod
Perth,WA
Summary
Customer Service Specialist with proven ability to prioritize tasks and manage multiple responsibilities in dynamic environments. Demonstrated success in resolving complex customer issues and contributing to team objectives. Seeking full-time opportunities with unrestricted working rights, supported by ongoing 485 Graduate Visa application.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles
Perth, Australia
08.2022 - Current
Supervised front-end operations, including the customer service desk and registers.
Managed store opening and closing procedures, conducted end-of-day reports, and performed cash reconciliation.
- Handled online orders and Click & Collect processes for timely customer pickups.
- Trained staff to comply with tobacco sales regulations, ensuring strict ID checks.
- Supported junior team members, facilitating smooth shift transitions and maintaining service quality.
- Maintained cleanliness and product presentation standards to enhance customer satisfaction.
- Oversaw customer interactions, addressing issues to improve overall experience.
- Achieved high levels of operational efficiency through effective supervision and training
Cleaner
Innaloo
Perth, Australia
11.2022 - 01.2023
Executed general cleaning duties across the shopping mall, including restrooms, and food courts.
Conducted routine patrols to uphold cleanliness and safety standards in public areas.
- Ensured waste disposal and sanitation tasks complied with hygiene regulations.
- Collaborated effectively within teams while maintaining focus on detail and time management.
Education
Master - Information Technology
Murdoch University
Perth07-2025
Skills
KEY SKILLS
✅ Customer service excellence
✅ Staff supervision and training
✅ Online order fulfillment
✅ Opening and closing procedures
✅ POS and cash handling
✅ Tobacco sales compliance
✅ Time management
✅ Team collaboration
✅ Mall safety and cleaning standards
Accomplishments
- ACO Golden Coach 2025 in the Coles self-checkout area
Certification
- Training—Tobacco Sales Training—Coles internal
- Coles online order handling training
- Customer service and conflict resolution (internal Coles modules)
Languages
English
Professional
Gujarati
Professional
Hindi
Professional
Affiliations
- Actively support team bonding and workplace positivity by participating in store events, staff training sessions, and peer mentoring
- Passionate about retail operations and customer engagement, with an ongoing interest in learning more about merchandising, store presentation, and team leadership
- Enthusiastic about personal development through Coles' internal training modules, including service excellence, tobacco compliance, and safe work procedures
- Enjoy collaborating in fast-paced team environments and continuously seek to improve communication, efficiency, and customer satisfaction
References
References available upon request.
Timeline
Cleaner
Innaloo
11.2022 - 01.2023
Customer Service Representative
Coles
08.2022 - Current
Master - Information Technology
Murdoch University
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