Jamal Ahmed
Melbourne ,VIC
Summary
I have the adaptability to thrive in a fast paced environment by assisting various customers in a short amount of time. I am experienced in security, safety and high service standards. Effectively helping management meet targets. Driven to apply my excellent customer service skills to make every customer experience great. Natural leader with solid a record of working hard under pressure. Consistently satisfying customer needs and maintain inventory controls.
Overview
5
5
years of professional experience
Work History
Claims Representative
Defence Health Private Health Insurance
Melbourne, VIC
09.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Claims Consultant
TSA Group
11.2021 - 09.2023
- Contributed to a positive work environment by collaborating closely with coworkers, sharing knowledge, and offering assistance when needed.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
Customer Service Representative
Acquire BPO
12.2020 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Team Member
KFC Footscray
03.2019 - 11.2020
- Handling cash, registers, and the safe.
- Assisting in Opening and closing the store.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Applied security, safety and loss prevention strategies during shifts.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
- Sought out ways to go above and beyond job requirements.
- Developed strong relationships with co-workers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Mount Alexander College
2019
Skills
- Outstanding verbal and written communication
- Conflict resolution techniques
- Highly reliable
- Proficient in Microsoft including excel
- Customer service
- Teamwork
- Critical Thinking
- Documentation Review
Timeline
Claims Representative
Defence Health Private Health Insurance
09.2023 - Current
Claims Consultant
TSA Group
11.2021 - 09.2023
Customer Service Representative
Acquire BPO
12.2020 - 11.2021
Team Member
KFC Footscray
03.2019 - 11.2020
Mount Alexander College