Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JAMAL BHUIYAN

Wollert,Australia

Summary

Client-focused and compliance-driven professional with extensive experience in stakeholder engagement, complaints management, and service delivery across aged care, disability, retail, and customer service sectors. Skilled in governance, contract documentation, and policy interpretation, with proven ability to support quality assurance processes and continuous improvement. Adept at building strong stakeholder relationships, delivering outcomes in high-pressure environments, and applying IT systems to ensure accurate reporting. Ready to contribute procurement and business support expertise to the Australian Federal Police.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Accommodation Services Lead

Claro Aged Care & Disability Services
05.2023 - Current
  • Provide end-to-end service delivery support, including incident and complaint management, with strict adherence to compliance frameworks.
  • Conduct quality assurance of case documentation, ensuring alignment with legislation and organisational policies.
  • Build and maintain collaborative relationships with clients, families, health professionals, and external providers.
  • Deliver governance oversight, ensuring incidents and risks are appropriately escalated and resolved.
  • Lead staff development initiatives to strengthen performance and service standards.

Disability Support Worker

Claro Aged Care & Disability Services
06.2021 - 05.2023
  • Delivered person-centred support in line with the NDIS Code of Conduct and Safeguarding Framework.
  • Accurately documented client progress, service outcomes, and incident reports for compliance and monitoring.
  • Worked within policy and legislative frameworks to uphold service quality and client rights.

Store Manager

Coles Group
06.2016 - 08.2021
  • Managed operations, procurement coordination, and compliance with OH&S; and consumer law requirements.
  • Investigated and resolved customer complaints, ensuring high levels of satisfaction and compliance with governance standards.
  • Led and coached teams, conducting performance reviews and implementing training.

Customer Experience & Sales Agent

TSA Group (Telstra Campaign)
11.2013 - 05.2016
  • Delivered high-quality customer service, managing complaints and inquiries in a regulated environment.
  • Ensured compliance with privacy and security standards while operating across multiple IT systems.

Education

Diploma - Community Services

Essential Skills Training
01.2024

Certificate IV - Disability

New Futures Training
01.2022

Skills

  • Procurement documentation proficiency
  • Policy implementation expertise
  • Effective stakeholder engagement
  • Outstanding customer support
  • Strong organizational abilities
  • Clear report writing
  • Skilled in Microsoft Office applications

Certification

  • NDIS Worker Screening Check
  • National Police Check
  • Working with Children Check
  • First Aid & CPR, Manual Handling & Infection Control
  • Full Victorian Driver Licence

Timeline

Accommodation Services Lead

Claro Aged Care & Disability Services
05.2023 - Current

Disability Support Worker

Claro Aged Care & Disability Services
06.2021 - 05.2023

Store Manager

Coles Group
06.2016 - 08.2021

Customer Experience & Sales Agent

TSA Group (Telstra Campaign)
11.2013 - 05.2016

Certificate IV - Disability

New Futures Training

Diploma - Community Services

Essential Skills Training

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JAMAL BHUIYAN