Summary
Overview
Work History
Education
Skills
Certification
MANAGER OF QUATER
Timeline
Generic

Jambu Sherpa

Hurstville,NSW

Summary


Developed expertise in customer relationship management and problem-solving in fast-paced environment. Honed skills include effective communication and strategic thinking, aimed at improving customer satisfaction. Looking to transition into new field, leveraging these transferable skills. Progressive nature with can do attitude to achieve goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Experience Manager

St Peter Mcdonald
09.2023 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Progressing on Crew labour week by week.
  • Developed new employees and on-going performance assessment of current employees.
  • Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
  • Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
  • People hiring and documentation.
  • Focus on People training and development.
  • Helping Restaurant manager with departmental works like Month ends, documentation, restaurant services, Assisting in restaurants visits..
  • Looking after the New Promotions
  • Shift management , Maintaining QCS.


Education

High School Diploma -

BHANU BHAKTA MEMORIAL COLLEGE
NEPAL
02-2012

Skills

  • Customer feedback management
  • Crew management
  • Relationship building
  • Teamwork
  • Product promotion
  • Labour control
  • Training and onboarding
  • Staff monitoring
  • Social media platforms( workplace post, promotion items)
  • Decision-making
  • Team recruiting and hiring
  • Stock management

Certification

- DLM ( DEVELOP LEADERSHIP IN ME) COURSE

- LT ( LEARNING TRANSITIONS) COURSE

- FIRE TRANING

- FIRST AID TRAINING

- BARISTA TRAINING

- CEM( CUSTOMER EXPERIENCE MANAGER) COURSE NEXT..


MANAGER OF QUATER

I was awarded as a Manager of Quarter recently.

(smooth shift running, stock management , organising stock areas,assisting with Month ends, people manager and rostering)

Timeline

Customer Experience Manager

St Peter Mcdonald
09.2023 - Current

High School Diploma -

BHANU BHAKTA MEMORIAL COLLEGE

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Jambu Sherpa