Jambu Sherpa
Hurstville,NSW
Summary
Developed expertise in customer relationship management and problem-solving in fast-paced environment. Honed skills include effective communication and strategic thinking, aimed at improving customer satisfaction. Looking to transition into new field, leveraging these transferable skills. Progressive nature with can do attitude to achieve goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
St Peter Mcdonald
09.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Progressing on Crew labour week by week.
- Developed new employees and on-going performance assessment of current employees.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Enhanced team performance with regular coaching sessions focused on empathy and problem-solving skills in customer interactions.
- People hiring and documentation.
- Focus on People training and development.
- Helping Restaurant manager with departmental works like Month ends, documentation, restaurant services, Assisting in restaurants visits..
- Looking after the New Promotions
- Shift management , Maintaining QCS.
Education
High School Diploma -
BHANU BHAKTA MEMORIAL COLLEGE
NEPAL02-2012
Skills
- Customer feedback management
- Crew management
- Relationship building
- Teamwork
- Product promotion
- Labour control
- Training and onboarding
- Staff monitoring
- Social media platforms( workplace post, promotion items)
- Decision-making
- Team recruiting and hiring
- Stock management
Certification
- DLM ( DEVELOP LEADERSHIP IN ME) COURSE
- LT ( LEARNING TRANSITIONS) COURSE
- FIRE TRANING
- FIRST AID TRAINING
- BARISTA TRAINING
- CEM( CUSTOMER EXPERIENCE MANAGER) COURSE NEXT..
MANAGER OF QUATER
I was awarded as a Manager of Quarter recently.
(smooth shift running, stock management , organising stock areas,assisting with Month ends, people manager and rostering)
Timeline
Customer Experience Manager
St Peter Mcdonald
09.2023 - Current
High School Diploma -
BHANU BHAKTA MEMORIAL COLLEGE
Similar Profiles
Lorcan Bennett WilliamsLorcan Bennett Williams
Admin assistant, Afterschool club worker at St Peter and St Paul RC Catholic Primary SchoolAdmin assistant, Afterschool club worker at St Peter and St Paul RC Catholic Primary School
Matthew FaragMatthew Farag
Volunteer at St Peter & St Paul Coptic Orthodox ChurchVolunteer at St Peter & St Paul Coptic Orthodox Church
Martha CastilloMartha Castillo
English Teacher at St. Peter Claver Catholic SchoolEnglish Teacher at St. Peter Claver Catholic School