Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamee Gibb-Muller

Vincent,Australia

Summary

Dedicated Support Worker with extensive experience at Southern Cross, excelling in client mobility support and incident reporting. Proven ability to foster independence in vulnerable adults while ensuring safety and well-being. Recognized for empathetic communication and effective problem-solving skills, delivering high-quality care and support tailored to individual needs.

Overview

12
12
years of professional experience

Work History

Support Worker

Southern Cross
Townsville, QLD
12.2023 - Current
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Provided emotional and practical support to vulnerable adults.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Supported clients with mobility needs, including the use of wheelchairs and transfers.
  • Engaged clients in activities aimed at promoting physical and mental stimulation.

Support Worker

Care Direct
Townsville, QLD
12.2023 - 10.2024
  • Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
  • Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
  • Provided emotional support to family members during difficult times.
  • Participated in team meetings with other healthcare professionals about individual patient plans of care.
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Ensured that medical equipment was properly maintained and functioning correctly.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Reported any changes in patient condition immediately to the RN or physician on duty.
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Delivered high level of care to every patient.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Assisted clients with daily living activities such as eating, bathing, dressing, and grooming.
  • Provided assistance with manual handling tasks when required.

Housekeeper

Coolabah Hotel
Townsville, QLD
02.2016 - 08.2016
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Ensured that all health standards were met during cleaning operations.
  • Emptied trash receptacles throughout the property.
  • Followed safety procedures when handling hazardous materials.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.

Retail Worker

City Beach
Townsville, QLD
12.2014 - 02.2015
  • Greeted customers in a friendly and professional manner.
  • Maintained store cleanliness and organization.
  • Stocked merchandise on shelves and displays.
  • Performed inventory control activities such as counting stock items and restocking shelves.

Fast Food Worker

Westend Takeaway
Townsville, QLD
06.2013 - 11.2013
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Operated cash register to process customer payments accurately and efficiently.
  • Regularly checked inventory levels for restocking needs.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Prepared food items for example such as hamburgers, fish, fries, sandwiches, salads. according to restaurant standards.

Education

Certificate III in Individual Support - Age Care/ Disability

My Pathway Training
Townsville
11-2023

FIRST AID/ CPR -

Coral Sea Training
Townsville
01-2023

Blue Card -

Queensland Government
Townsville
01-2023

NDIS Worker Screening Card -

Queensland Government
Townsville, QLD
01-2023

Grade 10 -

Townsville State High School
Townsville, QLD
12-2011

Skills

  • Verbal and written communication
  • Client mobility support
  • Infection control
  • Time management
  • Problem solving
  • Incident reporting
  • Meal planning and preparation
  • Empathy and patience
  • Housekeeping tasks
  • Transportation assistance
  • Health and safety awareness
  • Personal care assistance

Timeline

Support Worker

Southern Cross
12.2023 - Current

Support Worker

Care Direct
12.2023 - 10.2024

Housekeeper

Coolabah Hotel
02.2016 - 08.2016

Retail Worker

City Beach
12.2014 - 02.2015

Fast Food Worker

Westend Takeaway
06.2013 - 11.2013

Certificate III in Individual Support - Age Care/ Disability

My Pathway Training

FIRST AID/ CPR -

Coral Sea Training

Blue Card -

Queensland Government

NDIS Worker Screening Card -

Queensland Government

Grade 10 -

Townsville State High School

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Jamee Gibb-Muller