Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jamee Wust

Mackay,Australia

Summary

Dynamic Resident Engagement Consultant with a proven track record excelling in customer service and report preparation. Adept at managing front desk operations and staff training, I leverage strong organizational skills and adaptability to enhance guest experiences and drive operational efficiency.

Overview

19
19
years of professional experience

Work History

Resident Engagement Consultant

ALIGNED CORPORATE RESIDENCES
10.2024 - Current
  • Provide prompt assistance & exceptional customer service
  • Answering phones, emails & face-to-face enquiries
  • Communicate with all departments as to the day-to-day operations ensuring standards are met
  • Maintain & follow standard processes, checklist & work task
  • Processing invoices, accounts & charge backs
  • Conducting Night Audits
  • Provide detailed reports for the management team.

Guest Service Agent

PROPERTY VINE PACIFIC SANDS
05.2021 - 09.2024
  • Manage data entry into RMS booking system.
  • Take reservation enquiries and bookings.
  • Manage check-ins and check-outs to ensure accuracy and high-quality service standards.
  • Identify and resolve any miscellaneous issues.
  • Build a rapport with guests and ensure corporate travel company details are recorded.
  • Execute the settling and issuing of guest accounts.

HOTEL MANAGER

Property vine pacific sands
12.2021 - 03.2023
  • Overseeing all daily operation of the Hotel, front desk, guests and residents
  • Ensuring all staff are following correct processes
  • Managing staff, rostering GSA & housekeeping, managing staff recruitment including hiring, inducting, training, dismissal and providing ongoing support to all staff.
  • Manage accounts Receivable & Payable. Ensure all accounts payable are paid in a timely manner to ensure cash flow for owners.
  • Execute the settling and issuing of guest accounts.
  • Managing expenditure to ensure budget is achieved.
  • Ensuring revenue and occupancy targets are met.
  • Oversight of permanent rental operations for permanent rental properties.
  • Assisting with the permanent rentals process ensuring compliance with all relevant legislation including leasing, routine inspections, entry and exit condition reports, routine inspections, arrears, processing tenancy.
  • Leasing with owners and with body corporate

Automotive glazier technician

windscreens on the move
01.2012 - 01.2017
  • Managed all customer needs and inquiries.
  • Removal and replacement of windscreens.
  • Telephone inquiries.
  • Stock control.

Bookkeeping/Trade Assistant

r.i.b
01.2009 - 01.2017
  • General bookkeeping and account work.
  • General office duties.
  • Sending and paying invoices.
  • Assisted in the workshop

sales assistant

sunglass hut
01.2006 - 01.2011
  • Opening and closing the store.
  • Selling and marketing products.
  • Communicating with customers (customer service).
  • Preventing the loss of goods, and reporting when items were not accounted for.
  • Handling of money, banking and payroll.

Education

CPP41419

Complete Property Training

Certificate III in Business - BSB30120

TAFE QLD
QLD

Certificate III in Tourism - SIT30122

TAFE QLD
QLD

Skills

  • Sales
  • Customer service
  • Computer knowledge
  • Organizational skills
  • Teamwork
  • Communication
  • Adaptability
  • Administrative skills
  • Ability to work under pressure
  • RMS knowledge
  • Positive attitude
  • Report preparation
  • Budget management
  • Front desk operations
  • Staff training
  • Invoice processing
  • Reservation management
  • Problem solving

References

  • Kathy Monro, Manager, Meriton Suites Brisbane, 0408 006 705, monrokathy@hotmail.com
  • Nikki Anthony, Manager, Pacific Sands Mackay, 0434 150 071, Nikki.antony93@gmail.com

Timeline

Resident Engagement Consultant

ALIGNED CORPORATE RESIDENCES
10.2024 - Current

HOTEL MANAGER

Property vine pacific sands
12.2021 - 03.2023

Guest Service Agent

PROPERTY VINE PACIFIC SANDS
05.2021 - 09.2024

Automotive glazier technician

windscreens on the move
01.2012 - 01.2017

Bookkeeping/Trade Assistant

r.i.b
01.2009 - 01.2017

sales assistant

sunglass hut
01.2006 - 01.2011

CPP41419

Complete Property Training

Certificate III in Business - BSB30120

TAFE QLD

Certificate III in Tourism - SIT30122

TAFE QLD

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Jamee Wust