Adam Kondeh
Summary
Dynamic professional with a diverse background encompassing roles in social services, logistics operations, and leadership. As a Child Support Worker at Service NSW, demonstrated compassion and advocacy for families in need, ensuring the welfare of children and fostering positive outcomes. At FedEx, excelled as an Operation Agent, managing logistics processes with precision and contributing to the efficient distribution of goods. As a Support Worker and Team Leader in traffic control, led teams focused on safety, efficiency, and client satisfaction. Known for adeptly balancing empathy with operational expertise to achieve organisational goals and deliver superior service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Support Worker
Service NSW
10.2023 - 05.2024
- Ensured compliance with state regulations regarding licensing requirements, safety standards, and reporting obligations within the childcare setting.
- Supported the development of healthy family dynamics through parent education, guidance, and resources.
- Collaborated with multidisciplinary teams to create comprehensive child support plans tailored to each child''s unique needs.
- Managed challenging behaviours through crisis intervention techniques while maintaining a calm demeanour during high-stress situations.
Operations Agent
Fed Ex Office
03.2021 - 10.2023
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Maintained compliance with industry regulations by conducting regular audits and implementing corrective actions when necessary.
- Implemented processes that simplified procedures and reduced average processing time.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
Support Worker
Like Family Home Care And Ecn
03.2023 - 09.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Team Leader
Lack Group
09.2021 - 04.2023
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Car Park Attendant
ICC
03.2021 - 07.2021
- Contributed to overall operational efficiency by promptly reporting malfunctions or required repairs to management staff for timely resolution of issues.
- Enhanced car park security with vigilant monitoring of the premises for any suspicious activity or unauthorized access.
Site Security Officer
Site Security
01.2021 - 07.2021
- Reduced security incidents by implementing effective access control measures for all visitors and employees.
- Coordinated responses to emergency situations, effectively minimizing damage or loss to property and personnel.
- Ensured compliance with all relevant regulations and company policies through diligent record-keeping practices and routine audits.
Traffic Control Supervisor
CIV Force
01.2019 - 03.2021
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Improved traffic flow by efficiently managing lane closures and diversions.
Traffic Controller
SAF Group
06.2019 - 09.2019
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Education
Diploma of Information Technology And Networking - Technology Education
TAFE NSW
Lidcombe, NSW12.2025
Certificate IV - Cyber Security
TAFE NSW
Lidcombe, NSW08.2022
Certificate III - Civil Engineering
TAFE NSW
Lidcombe, NSW09.2021
High School Diploma -
Sir Joseph Banks High School
Revesby, NSW12.2017
Skills
- Operational Efficiency
- Flexible Schedule
- Workplace Safety
- Safety understanding
- Fluent in English
- Teamwork and Collaboration
- Problem-Solving
- Health and safety awareness
- Reliability and punctuality
- Multicultural Sensitivity
- Customer Service
- Positive Attitude
Languages
English
Native or Bilingual
Certification
BLUE Card
YELLOW Card
White Card
Working with children check
First Aid
RMS Card
Timeline
Child Support Worker
Service NSW
10.2023 - 05.2024
Support Worker
Like Family Home Care And Ecn
03.2023 - 09.2023
Team Leader
Lack Group
09.2021 - 04.2023
Operations Agent
Fed Ex Office
03.2021 - 10.2023
Car Park Attendant
ICC
03.2021 - 07.2021
Site Security Officer
Site Security
01.2021 - 07.2021
Traffic Controller
SAF Group
06.2019 - 09.2019
Traffic Control Supervisor
CIV Force
01.2019 - 03.2021
Diploma of Information Technology And Networking - Technology Education
TAFE NSW
Certificate IV - Cyber Security
TAFE NSW
Certificate III - Civil Engineering
TAFE NSW
High School Diploma -
Sir Joseph Banks High School
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