Jameilah Makhlouf
Bankstown
Summary
Passionate and dedicated admin and customer service professional seeking the opportunity to expand my skills in a busy and challenging environment. My previous work experience demonstrates my customer service, time management and attention to detail skills and has equipped me with the ability to deliver high-quality outcomes and uphold a strong work ethic, I am a motivated self-starter that can work fast and efficiently under pressure whilst handling competing priorities
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
STRAGANS ACCOUNTANTS & BUSINESS ADVISORS
05.2024 - 12.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.
- Processed expense reports, ensuring timely reimbursement for employees.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
Administrative Officer
THE TRAFFIC CONTROLLERS
04.2023 - 04.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Drafting of Traffic Management plans, Traffic Guidance Schemes and Risk Assessments.
- Applying for RTA (service NSW), council and authority required permits & approvals in a timely manner.
- Recruitment, Training and performance management of traffic management personnel.
- Scheduling Traffic Management personnel to our sites.
- Maintenance of all traffic management vehicles.
- Provide support and leadership to the traffic management teams.
- Work with the crew leaders
- Coordinate traffic management access and requirements with site managers and council
- Implement and monitor operational traffic management guidance schemes.
- Complete traffic management site audits.
- Ensure satisfactory completion of required SWMS NSW and all other documentation.
- Report on site hazards and near misses.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to successful projects by providing essential administrative support and resource management.
Telemarketer
Grand Group Australia
12.2021 - 04.2023
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Making calls to warm leads discussing Residential Solar, Battery, and Heat Pump solutions.
- Performing thorough assessments of a customer's home energy profile.
- Guiding customers through an effective sales process.
- Completing sales contracts & finance applications
- Handle inbound and outbound calls from prospective and existing customers.
- Provide detailed information on solar power systems, including benefits, installation process, and pricing.
- Assess customer energy needs and recommend appropriate solar solutions.
- Follow up on leads and inquiries to convert them into sales.
- Maintain up-to-date knowledge of solar energy products and industry trends.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Keep accurate records of customer interactions and transactions.
- Achieve sales targets and performance metrics.
Student Support Officer
TCA ( TRADES COLLEGE AUSTRALIA)
02.2021 - 11.2021
- Maintaining records of student interactions and progress.
- Liaising with faculty and other staff to ensure comprehensive support for students.
- Coordinating support services and referring students to external resources if needed.
- Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Skills
- File organization
- Multi-line phone operation
- Appointment setting
- Customer service
- Strong verbal, written communication
- Attention to detail
- Conflict resolution
- Critical thinking
- Case/ performance management
- Digital literacy
- Strategic planning
- Empathy
- Stakeholder engagement
- Reverse marketing
- Microsoft suite
Certification
- First Aid and CPR
- White Card
- Traffic Control/Management
- Police Check
Timeline
Receptionist Administrator
STRAGANS ACCOUNTANTS & BUSINESS ADVISORS
05.2024 - 12.2024
Administrative Officer
THE TRAFFIC CONTROLLERS
04.2023 - 04.2023
Telemarketer
Grand Group Australia
12.2021 - 04.2023
Student Support Officer
TCA ( TRADES COLLEGE AUSTRALIA)
02.2021 - 11.2021
- First Aid and CPR
- White Card
- Traffic Control/Management
- Police Check
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