James Anchen
Wattle Glen,VIC
Summary
Innovative professional with expertise in promoting academic, sales and social development programs. Possesses excellent communication, problem-solving and organisational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
16
16
years of professional experience
Work History
Future Student Consultant
La Trobe University, Melbourne Campus
04.2024 - Current
- Delivered personalised, trusted and effortless experiences to prospective and current students to achieve load targets.
- Held a thorough knowledge base of La Trobe courses, programs, campus amenities and student services available to share with future prospects.
- Continuously expanded personal knowledge base by attending relevant meetings, webinars, and other educational resources.
- Enhanced the overall quality of client deliverables through regular feedback sessions and continuous improvement efforts.
- Advised students on educational, career and social opportunities.
- Educated students on university admissions process and scholarship requirements.
Sales Consultant
Subaru Bundoora
05.2021 - 04.2024
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Increased overall revenue through incorporating finance, insurance, and aftermarket products into the sale.
Writing Mentor
Deakin University
02.2023 - 02.2024
- Assisted students with brainstorming, outlining, drafting, and editing written work for clarity and coherence.
- Enhanced student writing skills by providing personalised feedback and guidance on assignments.
- Evaluated student progress through regular assessments, adjusting mentoring techniques based on individual needs.
- Promoted proper citation practices, ensuring ethical use of sources in academic writing projects.
- Provided resources for further exploration of subject matter, empowering independent student growth outside the classroom setting.
- Met needs of different students by adapting teaching materials and methods.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
Sales Consultant
Subaru Glen Waverley
04.2014 - 05.2021
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and aftermarket departments, to ensure timely completion.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Senior Concierge
Subaru Glen Waverley
06.2013 - 04.2014
- Streamlined front desk operations for increased efficiency, managing appointments and events.
- Assisted in training new staff members, sharing expertise on best practices in concierge services.
- Handled confidential information with discretion maintaining the privacy of clients.
- Collaborated with other team members effectively contributing toward smooth daily operations.
- Balanced multiple tasks simultaneously prioritizing urgent requests while maintaining a calm professional demeanor under pressure.
- Managed front of house team, rostering, and payroll submissions.
Customer Service Representative
McKesson Asia Pacific
07.2008 - 11.2009
- Provision of accurate health information, messaging service and booking line to the general public for a variety of programs
- Handling sensitive matters in a professional manner
- Sourcing accurate health information for callers from a database, referrals and the internet
- Streamlined call centre processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - International Relations & Politics
Deakin University
Online2024
Bachelor of Arts - Archaeology & History
La Trobe University
Bundoora, VIC2013
Skills
- Content Development
- Critical Analysis
- Curriculum Planning
- Technical Writing
- Interpersonal Skills
- Personal Development
- Commitment
- Rapport Building
Accomplishments
- Recognised as a top performing undergraduate student in 2022 and 2023.
- Invited to join the Golden Keys International Honour Society due to academic achievement.
Affiliations
- Fitness
- Education
- Renovation
- Surfing
- Guitar
- Woodworking
- Farming
References
References available upon request.
Timeline
Future Student Consultant
La Trobe University, Melbourne Campus
04.2024 - Current
Writing Mentor
Deakin University
02.2023 - 02.2024
Sales Consultant
Subaru Bundoora
05.2021 - 04.2024
Sales Consultant
Subaru Glen Waverley
04.2014 - 05.2021
Senior Concierge
Subaru Glen Waverley
06.2013 - 04.2014
Customer Service Representative
McKesson Asia Pacific
07.2008 - 11.2009
Bachelor of Arts - International Relations & Politics
Deakin University
Bachelor of Arts - Archaeology & History
La Trobe University
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