James Ballantyne
Howard Springs,NT
Summary
Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
27
27
years of professional experience
Work History
Store Manager
Moulden Supermarket
Moulden, NT
06.2014 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Implemented campaigns and promotions to help with developing goods and services.
- Implemented successful business strategies to increase revenue and target new markets.
Store Director
Wagin IGA
Wagin, WA
03.2012 - 06.2014
- Developed and implemented successful marketing campaigns to increase store sales.
- Maintained a high level of customer service standards across all departments in the store.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Managed overall inventory levels of stock by monitoring stock rotation and ordering new items as needed.
- Managed overall inventory levels of stock by monitoring stock rotation and ordering new items as needed.
- Negotiated vendor contracts for purchasing goods at favorable prices while maintaining quality standards.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
Assistant Store Manager
Moulden Supermarket
Moulden, NT
10.2000 - 02.2012
- Assisted in the development of store policies and procedures.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Developed promotional strategies to increase sales and profitability.
- Coordinated with vendors for product availability and delivery schedules.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Maintained a neat, clean, organized work environment that meets company standards.
- Developed relationships with customers by providing knowledgeable advice about products.
- Ensured compliance with local health and safety regulations in the store environment.
Baker
Darwin Bakery
Winnellie, NT
11.1998 - 10.2000
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Kept records of daily production numbers for each type of item produced.
- Ensured that all health regulations were followed at all times while working in the kitchen.
Station Hand
Fisher Family
Bamurru Plains, NT
02.1997 - 11.1998
- Prepared all necessary ingredients for station cook duties prior to service.
- Followed standard recipes and special diet orders to prepare meals.
- Maintained cleanliness of work area throughout shift.
- Organized and set up the kitchen before meal preparation.
- Kept track of inventory levels of ingredients used in cooking process.
- Cleaned equipment after each use following established sanitary procedures.
Skills
- Retail Transactions Processing
- Maximizing Profitability
- Customer Service Delivery
- Complaint Resolution
Affiliations
- Fishing & Camping
- Gardening
- Sport
- Speedway
Timeline
Store Manager
Moulden Supermarket
06.2014 - Current
Store Director
Wagin IGA
03.2012 - 06.2014
Assistant Store Manager
Moulden Supermarket
10.2000 - 02.2012
Baker
Darwin Bakery
11.1998 - 10.2000
Station Hand
Fisher Family
02.1997 - 11.1998
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