James Balnaves
Thornlands
Summary
Proactive and goal-oriented professional with a strong foundation in time management and problem-solving, recognized for reliability and adaptability in dynamic environments. Demonstrates a swift capacity to learn and apply new skills, committed to driving team success and contributing to organizational growth. Detail-oriented with exceptional communication and project management abilities, adept at handling multiple tasks efficiently while maintaining high-quality standards. Known for a proactive approach in identifying and addressing challenges, focusing on process optimization to effectively support team objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product and Application Specialist
John Deere Limited
06.2024 - Current
- Collaborated with cross-functional teams to enhance application functionalities and customer experience.
- Analyzed data to identify areas for improvement, and optimize sales.
- Streamlined processes by implementing best practices in application management and usage efficiency.
- Developed training materials and conducted sessions to educate dealers on applications, features, and updates.
- Streamlined communication between departments by establishing clear channels for sharing information.
- Contributed to sales growth by demonstrating product expertise during dealer presentations.
- Increased customer satisfaction by quickly resolving configuration issues, and providing timely updates.
- Collaborated with cross-functional teams to develop the needs of our market to increase sales.
- Conducted in-depth market research to guide development of new features that addressed unmet user needs.
Leading Hand/Field Service Technician
Wirtgen Australia a John Deere Company
02.2019 - 06.2024
- Using market-leading technology to assist customers in maximizing equipment efficiency and availability.
- Build and maintain rapport with customers to ensure continued customer satisfaction.
- Supplying both technical onsite and phone support to diagnose and rectify equipment issues promptly.
- Using our fleet management system to assist in diagnosing equipment issues for local and remote customers.
- Conduct brand-specific commissioning and on-site training.
- Assist in leading Queensland's service team in day-to-day activities, and advising on customers' priorities of work to be completed to meet business needs.
- Quoting and completing major service work.
- Complete technology retrofits to existing equipment.
- Complete on-site and remote software updates and diagnosis through WIDIAG.
- Supervised daily operations of equipment maintenance and workflow management.
- Mentored technicians on best practices and safety protocols.
Product Support Technician
Hitachi Construction Machinery
07.2018 - 01.2019
- Installed and configured operating systems and applications.
- Streamlined troubleshooting processes for improved efficiency and reduced downtime.
- Served as an escalation point for complex technical issues, using advanced problem-solving skills to find solutions quickly.
- Build and maintain rapport with onsite staff to maintain customer satisfaction.
- Complete monthly equipment downloads to proactively schedule maintenance and reduce downtime.
- Completed regular, scheduled maintenance within allotted timeframes to increase fleet availability.
- Provided technical support for machinery, ensuring optimal functionality and performance.
- Diagnosed and resolved product issues, reducing downtime for clients.
- Collaborated with engineering teams to implement design improvements based on customer feedback.
Site Electrician
Batchfire Resources
10.2011 - 06.2018
- Coordinated with other tradespeople seamlessly during large-scale installations or scheduled maintenance to ensure smooth project progressions.
- Reduced downtime for equipment by quickly diagnosing and repairing complex electrical issues.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Installed safety and distribution components for electrical circuits, such as switches, resistors and circuit-breakers.
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Utilized advanced diagnostic tools to pinpoint root causes of electrical failures accurately.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
- Used testing equipment such as insulation testers, multimeters.
Education
Cert IV in Electrical Instrumentation
EIM Training
Murarrie, QLD06.2018
Cert III in Electrotechnology Systems Electrician
Gladstone TAFE
Gladstone10.2011
Skills
- Team Development
- Marketing
- Problem-Solving
- Avid Learner
- Job Planning
- Business analysis
- Health and safety compliance
- Standards Compliance
- Customer training
- Technical support
- Sales growth strategies
- Market research
Certification
- HLTAID001 – Provide CPR
- UETTDRRF06B – Perform LV Rescue
- CPCCOHS1001A – White Construction Card
- RIIOHS204D – Work Safely at Heights
- TLILIC0003 – License to operate a forklift
Timeline
Product and Application Specialist
John Deere Limited
06.2024 - Current
Leading Hand/Field Service Technician
Wirtgen Australia a John Deere Company
02.2019 - 06.2024
Product Support Technician
Hitachi Construction Machinery
07.2018 - 01.2019
Site Electrician
Batchfire Resources
10.2011 - 06.2018
Cert III in Electrotechnology Systems Electrician
Gladstone TAFE
Cert IV in Electrical Instrumentation
EIM Training