James Bankier
Beechworth
Summary
Dynamic Deli Manager with proven expertise in inventory management and customer service at Iga. Successfully implemented cost-saving measures and enhanced food safety protocols, resulting in improved operational efficiency. Adept at team leadership and conflict resolution, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Deli Manager
Iga
Beechworth
03.2024 - 08.2024
- Resolved customer complaints in a professional manner.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Implemented cost-saving measures such as portion control, waste management.
- Established policies and procedures for the safe storage and rotation of food products.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Monitored daily sales reports to maximize profitability.
Assistant Manager
Miss Amelies
Beechworth
10.2023 - 03.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained up-to-date knowledge of company products and services.
Duty Manager
Iga
Beechworth
03.2021 - 10.2023
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Monitored performance of staff members, offering advice where appropriate.
- Responded promptly to any emergency situations that arose during shifts.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Ensured adherence to health and safety regulations throughout the premises.
Education
Myrtleford P-12 Collage
Myrtleford 11-2022
Skills
- Inventory management
- Cost control
- Food safety
- Vendor relations
- Customer service
- Staff training
- Team leadership
- Conflict resolution
- Waste management
- Promotional planning
- Cost controls
- Customer complaint handling
Timeline
Deli Manager
Iga
03.2024 - 08.2024
Assistant Manager
Miss Amelies
10.2023 - 03.2024
Duty Manager
Iga
03.2021 - 10.2023
Myrtleford P-12 Collage